The AGUN program is a highly demanding mission requiring expert technical and professional support to sustain the Army's global wide area network and security infrastructure. The selected candidate will support network migration, operations, and maintenance activities while ensuring the availability, performance, and security of the Army's enterprise network.
This role includes resolving service tickets, implementing approved network changes, supporting operational workflows, and collaborating with technical teams to maintain and improve network performance across a global environment.
Primary Responsibilities
Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
Escalate incidents and service requests to higher-tier support teams when required.
Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
Provide Tier II operational support for the Army's global network infrastructure.
Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
Support network migration, integration, and operational sustainment activities.
Basic Qualifications
Bachelor's degree with 4+ years of relevant experience, or Master's degree with 2+ years of relevant experience. Additional directly applicable experience may be considered in lieu of a degree.
Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
Active DOW Secret Clearance
Demonstrated experience supporting Cisco SD-WAN environments.
Knowledge of Software Defined Networking (SDN) concepts and technologies.
Experience with virtualization technologies, including VMware.
Experience supporting Red Hat Enterprise Linux environments.
Hands-on experience with InfoVista network performance management tools.
Experience working with two or more of the following network technologies:
Cisco DNA Center / Prime
Juniper Networks
Palo Alto Networks
Dell Networking
Junos Space
AppGate
Experience utilizing IT Service Management (ITSM) ticketing tools.
Strong understanding of networking concepts, protocols, and technologies, including:
LAN/WAN
BGP
TCP/UDP
IPSec
VPNs
Layer 2/Layer 3 Routing
Firewalls
SFTP
SSH
SCP
SNMP
NTP
Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
Strong written and verbal communication skills.
Preferred Qualifications
Cisco Certified Network Professional (CCNP) certification or equivalent.
Experience with Linux shell scripting.
Experience with GitLab source control and CI/CD pipeline development.
Experience using JIRA and Confluence.
Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.
Experience with two or more of the following technologies:
NetFlow
Elastic
Kafka
Grafana
Prometheus
Nexus Repository
Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.
Knowledge of U.S. Army network security requirements and enterprise network infrastructure operations.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
August 5, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
