Job Description

Network Support Technician - Intermediate installs, maintains, and troubleshoots network and audiovisual cabling systems. They ensure optimal performance of cabling infrastructure, support network connectivity, and handle AV setups. This role requires a strong knowledge of PC/Network communications hardware/software in a multi-protocol environment, and the use of network management software. Responsibilities include cable management, performance monitoring, hardware/software troubleshooting, and collaboration with IT teams to support connectivity needs. MUST HAVE A SECRET CLEARANCE

Key Responsibilities:

Monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques.
Interface with contractor support service groups to ensure proper escalation during outages or period of degraded system performance.
Assist with installation of terminals and associated hardware.
Provide network server support.
Requires strong knowledge of PC/Network communications hardware/software, in a multi-protocol environment, and network management software.

Required Qualifications:
• Experience: Minimum of 5 years in network or cabling support roles
• Education: Bachelor’s degree OR Technical School/associate's degree with an additional 2 years of experience
• Certifications (Required):

IAT II certification (Must meet DoD 8750 and 8140 compliance requirements)

CompTIA Network+ CE

BICSI or equivalent industry certifications

Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.

About Black Bear Technology Solutions, LLC

Black Bear Technology Solutions, LLC (B2TS) is a small business with the fundamental mission of making our clients successful. We are a privately held company located within the National Capital Region. B2TS has deployed staff around the globe to support the missions of our clients. Our attention to high performance, and our ISO registered and CMMI appraised processes make us an ideal partner for our clients. Our deep experience in federal operations and client support enables us to form highly successful partnerships that give our clients enterprise capability with efficient small business responsiveness and granular requirements understanding. We then use that understanding to design implementable solutions that enable mission success.

From solution conception to implementation, we specialize in assisting our clients in identifying and defining requirements, then implementing “best of breed” solutions we can support “cradle to grave.” B2TS knows mission support always includes program support, data management, and fundamental attention given to business operations. These features make our teams easy to use, operationally effective, and complimentary to client principals. Our attention to data and program management enables us to adapt mission support as complex mission operations environments morph into new operations.

Core Competencies:

> Business Optimization

> Technology Solutions

> Critical Infrastructure & Information Security

B2TS’ commitment to excellence is evidenced by our achieving and maintaining the following credentials:

> ISO 9001:2015 - Registration Number: QAC/R01/1042, Expiry: 24 MAR 2023

> ISO/IEC 27001:2013 - Registration Number: ISMS/R01/1042, Expiry: 24 MAR 2023

> CMMI DEV ML3 - Appraisal Number: 6618, Expiry: 23 JUL 2023

> TS Facility Clearance - CAGE Code: 7QXH4

When organizations need a proven partner for all aspects of Business Optimization, Technology Solutions, and Critical Infrastructure Security – B2TS delivers!

Industry

IT & Software

Company Size

11-50 employees

Headquarters

Alexandria, Virginia

Year Founded

2016

Website

blackbear.tech

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