About us
At Prometeo Talent, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across America and Europe, we’re proud to be one of the highest-rated recruitment agencies in the market.
We are currently partnering with a UK-based Cisco-focused managed service provider supporting critical infrastructure and enterprise clients worldwide. Their customers include globally recognized brands, and their environment combines high-level networking operations with fast-paced technical support and strong career growth opportunities.
We are looking for a Network Support Engineer with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience.
This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a highly technical environment supporting enterprise-level infrastructure and global clients.
You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.
Provide technical support through inbound tickets, calls, and emails
Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments
Support end users and client IT teams in a fast-paced service environment
Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues
Work within Zendesk and ticketing systems to manage incidents and service requests
Escalate complex technical issues when necessary while maintaining clear communication with clients
Collaborate with senior engineers on network troubleshooting and operational improvements
Maintain professionalism and calm communication during high-pressure situations
<2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles
Strong networking fundamentals, including:
TCP/IP
Subnetting
VLANs
Routing
DNS
DHCP
Firewall fundamentals
CCNA-level networking knowledge
Hands-on experience troubleshooting networking environments
Advanced English level (written and spoken)
Experience working in customer-facing or support-oriented environments
Ability to work methodically and remain calm under pressure
Experience handling tickets, incidents, and troubleshooting requests
Nice to have
Experience with Cisco Meraki environments and dashboard
Exposure to:
SD-WAN
IPsec
Client VPN
802.1X
Experience working within an MSP (Managed Service Provider) environment
CCNA certification
Experience with Zendesk or similar ticketing platforms
What do we offer?
🌟 100% remote work—enjoy flexibility while collaborating with a global team.
🛠️ Work on real-world digital products at the intersection of business, technology, and data.
🤝 Equipment provided by the company
📚 Training and certifications funded by the company
🚀 Exposure to enterprise-level clients and global infrastructure projects
At Prometeo Talent, we understand the transformative power of the right talent in tech. We believe that outstanding talent is everywhere, waiting to be tapped, and we’re here to bridge that connection. With us, it's more than just hiring – it's about growth, ambition, and turning visions into reality.
Every business has its distinct story. Whether you're a buzzing tech startup in cities like Vancouver or Barcelona or a major force in places like Silicon Valley, our mission is to find the individuals who amplify your vision. We specialize in top-tier talent from LATAM and beyond, providing access to highly skilled professionals who bring innovation, agility, and cost efficiency to the global stage.
Why Choose Prometeo Talent?
✅ Worldwide Talent, Local Touch: Rooted in major tech cities, our reach spans the globe. Whether you need local expertise or a global perspective, we’re on it.
✅ Building Real Bonds: We’re about lasting partnerships, transparency, and trust. With us, recruitment becomes a genuine relationship.
✅ Tailored to Your Story: In tech, no two journeys are the same. We dive deep into your narrative, ensuring the talent we bring aligns seamlessly.
✅ Uncompromising Quality: We connect you to the best, every single time. From emerging voices to seasoned experts, discover the difference of top-tier talent.
🌟 Quality Without Compromise: For tech visionaries unwilling to settle, experience the unique blend of world-class talent and cost-efficiency with Prometeo.
🔄 Uninterrupted Productivity: With us, propel your ideas 24/7 by leveraging strategic time zones, ensuring your operations never hit a pause.
🛠 Strategic, Tailored Talent Solutions: We deep dive, crafting solutions attuned to your challenges, resonating with both your local needs and global tech trends.
Determined to boost your tech journey? Connect with Prometeo Talent, and together, let's redefine growth and success. Dive into a recruitment experience like no other.
