Job Description

Network Support Engineer / IT Support Engineer / Service Desk Analyst Unified Communications

Location Cambridge

About the Role

Are you passionate about delivering high-quality technical support and improving communication systems? We are looking for a skilled Network Engineer to join our Unified Communications Team. This vital role supports the Service Desk Manager and collaborates with colleagues to maintain and enhance Unified Communications applications, systems, and services across a leading healthcare provider.

As a Network Engineer, youll ensure that patients, staff, and visitors benefit from reliable and efficient technical services. Youll work on hardware and software for central servers, backup systems, and network infrastructure while contributing to projects and improvement initiatives.

Key Responsibilities

• Provide first-line and second-line technical support for Unified Communications, including telephony, paging, radios, and desktop IT support.
• Act as a primary contact for the Service Desk, responding to queries via phone, email, and walk-ins, while managing tickets and ensuring timely resolutions.
• Collaborate with the team to implement new technologies, standardize service delivery, and improve customer satisfaction.
• Maintain and troubleshoot network hardware, software, and backup systems, ensuring high availability and performance.
• Contribute to project planning, quality improvement, and strategy development in coordination with the Service Desk Manager.
• Deputize for the Service Desk Manager when needed, representing the team in meetings, liaising with suppliers, and coordinating activities.
• Participate in an on-call rota to resolve urgent issues, including on-site attendance when necessary.
• Liaise with service providers to escalate and resolve external faults affecting local services.

What Were Looking For

• Essential Skills & Experience
• Experience managing telephony, paging, or IT systems in a large organization.
• Proven experience in a first or second-line support environment.
• Excellent analytical skills with the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills to liaise with diverse stakeholders effectively.
• Organizational skills with the ability to manage competing priorities and meet deadlines.
• Desirable Skills
• Certifications such as CCNA, ITIL Foundation, or PRINCE2.
• Experience with project management and ITIL methodologies.
• Knowledge of voice networks, desktop application support, and Health & Safety standards.

Why Join Us?

You will work in a dynamic and supportive environment where your contributions make a tangible impact. We offer:

• Opportunities for professional growth and training.
• A collaborative and innovative workplace culture.
• A chance to support critical systems that directly impact the quality of patient care.
• Salary £37,338 to £44,962 (negotiable on experience)
• Generous on-call & overtime allowances
• NHS pension 23.7% employer contribution
• 28 days annual leave rising to 34 with years service
• Options to purchase up to 10 days annual leave
• Progression opportunities as the role and team develop

Additional Information

This role requires participation in an out-of-hours on-call rota and occasional on-site attendance for urgent issues.

Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.