Job Description

Minimum Requirements:

• IT, B. Tech or Engineering Diploma
• HCIP R&S or DATACOM
  
• TOGAF (Desirable)
• A sound understanding of ICT industry practices and frameworks (MEF, TMForum etc)
• IT network services training and extensive knowledge of the below protocols and principles:

• Public network services - DHCP, DNS, ICMP, ENUM

• Security in Public IP Networks: DDoS, Firewalls, Access Control, RADIUS, AAA and security countermeasures
• Strong knowledge of WAN and W/LAN principles
• Internet service, business-quality service
• IP interconnect services: transit, peering, ISPs, service levels, class of service
• Layer 2 and Layer 3 technologies
• Traffic policing, shaping and Firewall management
• Cloud services
• Software Defined Networks
• Unified Communication and VoIP principles
• NMS systems and functions 

Years of Experience

• Minimum 3 plus years of relevant working experience
• Technical understanding of a system being analysed and how it affects the various business units
• Understanding and experience on multi-vendor IP systems
• Experience with regards to the integration of networks with 3rd party systems
• Able to work well with both internal and external clients and within a team 

Responsibilities:

• Able to give Tier 2 support to the network
• Maintain Network configuration and service database
• Back office support - Incident management for failures betweencore sites
• IP routing optimization
• Firewall/security Monitoring and Management
• Regular patching in terms of security new versions and bug fixing
• Network on boarding and LAN Network integration support
• Service desk/call center services and equipment and management
• IP Core and DWDM Tier 2 support and 3rd Party Support escalation requirements
• Problem Management
• Root Cause Analysis investigations
• Network Optimization
• Network Utilization reporting
• Daily/weekly and Monthly reporting on core interfacing services and equipment
• 3rd party engagement/escalation/management