Job Description

The Network Analyst I is responsible for configuring, deploying, and maintaining TELUS Business Products and Services equipment. This role supports the delivery of enterprise-grade networking solutions to TELUS Business customers, ensuring systems are properly configured, tested, and optimized for performance and reliability.

Key Responsibilities

Equipment Configuration & Deployment

• Configure network equipment including gateways, switches, firewalls, and related hardware according to technical specifications and customer requirements
• Set up and initialize TELUS Business Services equipment for new customer installations, upgrades and repairs
• Perform initial provisioning and baseline configurations on network devices
• Document all configuration changes and maintain accurate records

Technical Support & Troubleshooting

• Diagnose and resolve equipment configuration issues and connectivity problems
• Provide second-level technical support to field teams and customers
• Validate equipment functionality through testing and quality assurance protocols
• Participate in network optimization and performance tuning activities

Maintenance & Operations

• Monitor network equipment health and performance metrics
• Perform routine maintenance tasks and firmware updates
• Conduct equipment audits and inventory management
• Ensure compliance with TELUS security and operational standards

Collaboration & Communication

• Work with network engineering teams to implement design specifications
• Communicate technical status and issues to internal teams and stakeholders
• Participate in knowledge transfer and documentation efforts
• Contribute to continuous process improvement initiatives

Qualifications

Required Qualifications

• High school diploma or equivalent; post-secondary education in Information Technology or related field is preferred
• 1-2 years of experience in network administration, systems support, or related technical role
• Working knowledge of TCP/IP networking fundamentals
• Experience configuring and troubleshooting network equipment (routers, switches, firewalls)
• Familiarity with configuration management and network protocols
• Strong troubleshooting and problem-solving skills
• Ability to read and follow technical documentation and schematics
• Valid driver's license and reliable transportation (may be required for on-site visits)

Preferred Qualifications

• CompTIA Network+ certification or equivalent
• Experience with TELUS products and services
• Knowledge of BGP, OSPF, or other routing protocols
• Familiarity with network monitoring tools and SNMP
• Experience with Linux/Unix command-line operations
• Vendor certifications (Cisco CCNA, Juniper JNCIA, or similar)
• Customer service experience in a technical support environment

Key Competencies

• Technical Expertise: Strong understanding of networking concepts and hands-on equipment configuration skills
• Attention to Detail: Precision in documenting configurations and following procedures
• Problem-Solving: Systematic approach to diagnosing and resolving technical issues
• Communication: Ability to explain technical concepts clearly to both technical and non-technical audiences
• Reliability: Dependable and responsible approach to equipment and customer systems
• Continuous Learning: Willingness to stay current with evolving technologies and TELUS products
• Teamwork: Ability to collaborate effectively with cross-functional teams
• Time Management: Ability to prioritize tasks and meet deadlines

Work Environment & Physical Requirements

• Comfortable working in an office environment and at customer sites
• Ability to lift and move networking equipment (up to 50 lbs)
• Ability to climb ladders and work in elevated positions for equipment installation
• Willingness to travel to customer locations as needed
• Valid security clearance or ability to obtain one