Job Description

This position is open to Louisville Metro Residents and works on a Hybrid schedule.

ESSENTIAL JOB FUNCTIONS
• Implement, support, and maintain a Zoom Voice-Over-IP environment
• Support and maintain all XMedius cloud faxing
• Assist with the installation, support and maintenance of LAN, WAN, WLAN, and SDWAN architecture
• Analyze and isolate issues providing support to other information technology teams and users
• Monitor networks to ensure security and availability to users
• Assists in the managing of networking vendors for installation/maintenance of software or hardware
• Maintains inventory and stock, and takes responsibility for tools and test equipment
• Create technical support documentation for relevant systems and applications
• Responsible for protecting, securing, and proper handling of all confidential data held by organization to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the organization.

EDUCATION

• High School or equivalent required. Associate’s degree or higher preferred.

EXPERIENCE

• With an Associate’s degree 2 years’ experience. With less than an Associate’s 5-6 years’ experience in an information technology field.
• Fundamental knowledge of networking concepts and operations, network security principles, and best practices
• Experience and success with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation
• Experience in a Cisco Meraki networking environment
• Experience in a Zoom Voice-Over-IP environment
• Experience with XMedius cloud faxing

REQUIREMENTS

• Eighteen (18) years of age or older
• Strong interest and drive to solve problems and improve end user experience
• Proven ability to quickly grasp information and independently produce results
• Strong communications skills, especially in written documentation
• After hours work will be required when maintenance, upgrades, or any other issue necessitates

PHYSICAL DEMANDS

• Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to ten pounds.
• Normal work tasks may involve exposure to blood, bodily fluids, or tissue.
• May involve 24-hour on-call responsibilities.

Time Type:

Full time