Job Description

Network Specialist

Minimum Requirements:

• Relevant Qualification (Diplomas and Certification) (NQF 6)
• 3 to 5 years of job-related experience.
• Fortinet certifications such as Fortinet NSE 4 or NSE 5 (NSE 7 and NSE 8 are advantageous).
• Certification or proven experience in implementing 2FA solutions.
• Any additional certifications in IT Networking, Security, or Desktop Support are a plus (e.g., CompTIA Network+
• Security+, Cisco CCNA, or Microsoft Certified Desktop Support Technician).
  

Required Skills and Experience:

• Fortinet Technology Expertise:
  
• Minimum of 3-5 years of hands-on experience with Fortinet solutions (firewalls, VPN, etc.).
  
• Strong experience with configuring and deploying FortiClient VPN solutions.
• Experience with two-factor authentication (2FA) implementation, preferably with Fortinet tools.

Desktop Support:

• Solid background in desktop support, assisting end-users with VPN and security-related issues.
• Ability to troubleshoot client-side VPN and 2FA issues.
• IT Networking Knowledge:
  o Proficiency in IT networking principles, including firewall configurations, VPN setup, and secure access protocols.
• Experience with network diagnostics, security auditing, and troubleshooting network issues related to VPN

Customer Engagement:

• Excellent communication skills to engage with end-users and stakeholders for training and troubleshooting.
• Ability to explain technical concepts in non-technical language to ensure user understanding and adoption.

Responsibilities:

• Lead the implementation of 2FA on FortiClient VPN across various user groups.
  
• Configure and manage Fortinet firewall and VPN policies to support 2FA.
• Provide end-user desktop support during the 2FA rollout, troubleshooting, and resolving connectivity issues.
• Collaborate with IT networking teams to ensure network readiness and secure integration of 2FA.
• Engage with customers and stakeholders to communicate project status, resolve concerns, and provide training on
  2FA usage.
• Document all technical processes, configurations, and user support procedures to ensure smooth handover post-implementation.
• Assist in monitoring and auditing the security posture after 2FA implementation to ensure continued compliance and
  protection.