Job Description

You want to play a part in making NSW a better place to work, live and travel.

Every day will be different and you’ll thrive in a fast-paced environment that will see you embedded in our frontline, connecting with millions of people across NSW.

In this role, you'll:

Play a vital role within a dynamic team, where every day brings something different - and your decisions make a real impact. Whether it’s responding to major disruptions like flooding or resolving last-minute train crew challenges, you’ll be at the heart of keeping our services running smoothly. You'll be the link between incident response, alternative transport coordination, and clear, timely communication to our customers.

You’ll be part of a close-knit, high-performing team working in a fast-paced, high-pressure environment - monitoring live operations, responding to incidents as they unfold, and helping lead recovery efforts. Your focus will include supporting passenger safety, assisting crews, and managing the movement of trains and coaches during challenging situations.

Collaboration is key in this role. You’ll work closely with station teams, operations, transport partners, and coach providers to make sure disruptions are handled effectively and customers are kept moving. You’ll also log and analyse operational delays—helping us learn, adapt, and improve how we respond in the future.

For more information on this position and business unit, view the role description and information pack.

The role operates on a 24/7 rotating roster, extended hours may occasionally be required at short notice.

About you

You have proven experience in operations and/or incident management ideally within transport, aviation, freight, or rail; paired with a strong customer-first mindset and a focus on safety, service reliability, and efficiency.

You're a confident communicator who thrives in dynamic, high-pressure environments, with the ability to coordinate multiple stakeholders and make sound decisions quickly.

Experience in rail operations, train crewing, or rolling stock management would be a strong advantage.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Thursday 04th June

For more information about this role, please contact SHARON.CHARLES@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series