Job Description

The Network Engineer II (L2) provides advanced network and security operational support in a fast-paced environment. The role serves as a subject matter expert in one or more network/security domains , handling complex troubleshooting, changes, escalations, and incident resolution. . Requirements Key Responsibilities Monitor and troubleshoot enterprise network and security infrastructure. Handle complex incidents, escalations, and operational changes. Perform advanced network troubleshooting across routing, switching, DNS, VPN, and related connectivity. Investigate security alerts and resolve issues within the team’s scope before escalation. Support and troubleshoot Palo Alto, Gigamon, and Forescout technologies. Understand dependencies across Windows/Linux systems, applications, network paths, and infrastructure. Provide technical guidance and escalation support to L1 engineers. Maintain accurate incident, change, and troubleshooting documentation. Participate in weekend on-call coverage as required. Required Qualifications 5+ years of relevant network/security experience. Strong networking fundamentals and advanced troubleshooting capabilities. Demonstrated experience supporting enterprise network and security environments. Ability to serve as an SME in one or more areas such as network, endpoint, email, or cloud security. Strong understanding of infrastructure connectivity, VPNs, IP networking, routing, and switching. Strong troubleshooting, communication, and escalation-management skills. Preferred Technical Experience Palo Alto Gigamon Forescout Network/security monitoring and incident-response platforms Preferred Certifications Cisco CCNA or higher Palo Alto certification CompTIA Security+ Other relevant networking or cybersecurity certifications Work Environment Hybrid role, with an initial onsite ramp-up period. Operational coverage includes weekday shifts and weekend on-call requirements. The L2 resource may be particularly important for on-call coverage because the role is expected to remediate more complex issues before further escalation. Benefits Benefits Why Join Black Birch Technology Group? • Competitive salary package. • Paid sick days. • Private health insurance. • Christmas bonus. • Performance-based incentives. • Continuous training and professional development opportunities. • Opportunity to obtain and expand industry-specific technical certifications. • Opportunities for career growth within a growing organization. • Remote work environment. • Opportunity to work directly with U.S.-based clients and modern security technologies. • Exposure to access control, CCTV, networking, intercom, and integrated security platforms. • Supportive culture that values employee well-being and professional growth.