Job Description

You’ll love this role if you’re a relationship‑focused automotive professional who enjoys owning performance outcomes and influencing partners to deliver better results.

This opportunity is for someone who already has strong experience in motor repair or insurance assessing and is ready to step into a portfolio‑ownership role. This role is hands‑on, practical and designed for someone who wants ownership and real business impact.

From day one, you’ll be managing a portfolio of repair partners, driving performance improvements and strengthening relationships, working closely with repairers, claims teams and internal stakeholders in a collaborative environment.

What you’ll be doing

• Build and manage strong partnerships with a network of repairers, acting as the primary relationship owner
• Oversee repairer performance against KPIs and SLAs (cost, quality, turnaround times, customer satisfaction)
• Analyse MIS and Tableau data to identify trends and drive targeted performance improvement plans
• Conduct audits and coach repairers to uplift quality, compliance and operational capability
• Manage complaints, escalations and performance issues while ensuring high-quality, safe repair outcomes

What great looks like

• A trade qualification in Panel Beating or Spray Painting (essential)
• 2-3 years’ experience in motor repair, estimating, or insurance assessing
• Understanding of vehicle repair processes, industry standards and quality frameworks
• Confident communicator who can influence, coach and manage stakeholder relationships
• Analytical mindset with the ability to interpret data and drive actionable insights
• Ownership mindset with resilience, strong attention to detail and the ability to thrive in a fast‑paced environment

What you’ll get

• A fully maintained company car, fuel card and mobile business tools
• Performance-based incentives paid every six months, plus annual salary reviews
• The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave
• Three weeks of paid training to set you up properly, followed by clear direction and regular coaching as you build confidence
• Ongoing development through coaching, training and exposure to senior stakeholders
• Competitive salary package + benefits including wellbeing support and career development

Ready?

Apply and we’ll circle back.

Why Youi?

We’re here to make insurance more human. As a challenger brand, we push the status quo to give customers a better insurance experience - real people showing up when it matters.

It’s also a place where you can make your mark. Many of our leaders have grown their careers here, supported by clear pathways, structured development and ongoing coaching. Performance is recognised, progression is real, and as we continue to grow, so do the opportunities.

Work that’s a bit more you shaped.

To discover more our Culture, Values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.