Internal Departments they will interact with:
The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.

Main Responsibilities:

• Design, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3
• Technical validation of new customer IP orders
• Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Field Engineering teams for issues related to IP service design, implementation, test and turn up
• Migration of IP customer services, in cooperation with customer and field services teams
• Prompt identification of issues which may impact delivery timescales or quality
• Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimize such issues

Essential Criteria:

• At least two years experience of IP services on Cisco or Juniper equipment
• Excellent IP. MPLS and routing knowledge in an ISP environment
• General knowledge of telecom industry and standards
• Excellent English language skills a must, other languages an advantage

Ideal Candidate Profile:

Client Relations:
• Able to meet, exceed & differentiate between immediate vs. future needs
• Understands and follows internal processes
Teamwork
• Self-starter, accountable to colleagues and other members of the team for actions performed
• Supportive, receptive and respectful of the ideas of others
• Utilizes work and experience of others rather than reinventing the wheel
• Able to quickly assimilate new technologies and communicate information clearly to a wider audience
Innovation
• Creates ideas and applies them to current issues
• Visualizes what might or could be, considering alternatives and engaging in “what if” thinking
• Displays open mindedness and progressive thinking
Communication
• Uses tact, diplomacy and creativity to resolve conflicts
• A strong communication skill is a must
Leadership
• Mentors and guides team members
• Sets a good example for others
Preferably:
• College or University degree in Technical related discipline or equivalent level of experience (time served)

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