Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.
Visit www.superloop.com to learn more.
Business Unit Overview
Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.
Role Purpose
The Network Engineer in the Network Provisioning team is responsible for leading the design, configuration, and implementation of complex network solutions to support customer and internal service requirements. This role ensures timely and accurate provisioning of network services while maintaining high performance, reliability, and compliance with company and industry standards.
Key Responsibilities
Lead the end-to-end provisioning of network services including MPLS, IP VPN, Internet, SD-WAN, and Cloud connectivity.
Perform network design, configuration, testing, and deployment in line with customer requirements and SLA commitments.
Review and validate customer requirements, translating them into high-quality technical solutions.
Conduct network audits and pre-deployment checks to ensure readiness and compliance.
Collaborate with service delivery managers, project managers, and solution architects to support timely delivery.
Maintain and update network documentation, design templates, and provisioning standards.
Work closely with operations/support teams to ensure smooth handover of services post-provisioning.
Contribute to process improvements and automation initiatives to enhance efficiency.
Stay current with industry trends, technologies, and vendor certifications to support continuous improvement.
Qualifications and Experience
Bachelor’s degree in computer science, Networking, Telecommunications, or related field.
4+ years of experience in network engineering, with at least 2 years in service provisioning for ISP/Telecom/Enterprise environments.
Professional certifications preferred: CCNP, JNCIP, NSE4+, PCNSE, or equivalent.
Proven track record of delivering large-scale network deployment.
Strong expertise in routing and switching protocols (BGP, OSPF, MPLS, ISIS, EIGRP).
Hands-on experience with service provider networks and multi-vendor environments (Cisco, Juniper, Fortinet, Palo Alto, etc.).
Solid understanding of SD-WAN, VPN, QoS, and network security principles.
Experience with network provisioning tools, and automation scripts (Python/Ansible preferred).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication skills for cross-team collaboration and customer interactions.
Ability to manage multiple projects and meet tight deadlines.
On Offer
Quarterly Superstar Awards – recognition for those who go above and beyond.
Milestone Gifts & Birthday Cake.
Referral Bonus – get rewarded for bringing great talent into the TechHub.
Fruits & Nuts Mondays and Wednesdays - a healthy start to your week.
Monthly Engagement Events – cricket matches, festive celebrations, and more.
Quarterly Team Outings – SuperEats – time to unwind and connect outside work.
SuperEats – enjoy affordable pre ordered breakfast and lunch options.
Flexible Work – 3 days in the office, 2 days from home (once confirmed).
Leadership & Development Training – Grow your skills and confidence.
Career Excellence Program – build your future in telco and tech, right here at Superloop.
Employee Assistance Program – we’ve got your wellbeing covered.
At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.
Superloop exists to ’unleash the unlimited possibilities of the internet’.
Founded in 2014, Superloop Limited (ASX:SLC) employs more than 900 team members and supports over 400,000 customers. With carrier-grade, metro fibre, plus fixed wireless networks across Australia, we provide high performance connectivity services for residential customers, small and medium-sized businesses, and some of Australia’s largest corporates.
Since our very beginning, we’ve invested in our own network, recruited a stellar team, and focused on creating reliable and scalable products to ensure we genuinely are ‘super from the ground up’.
Passionate about innovation, our team get their kicks from deploying game-changing solutions that solve customer pain points, delivering great customer service, and genuinely making the internet experience super.
Special acknowledgments: At Superloop, we’re grateful to show up to work each day on Indigenous lands. We acknowledge the Traditional Custodians of country and respect the connections they have to land, sea, and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today.
