Job Description

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.

Job Summary

Foundever is seeking a visionary and strategic Global Network Program Director to lead the evolution of our enterprise network infrastructure. This role will be instrumental in defining and executing transformational change initiatives that align with business objectives and emerging technology trends. Working closely with the wider Global Network and Architecture teams, you will shape the future vision of our network infrastructure and drive strategic initiatives that modernize, optimize, and future-proof our global network ecosystem.

The ideal candidate will possess deep technical expertise along with strategic thinking, stakeholder management, and change leadership capabilities to deliver transformational outcomes across a complex, multi-regional environment.

What you will need to be successful

Experience

• Over 10 years in network engineering and architecture, with at least 5 years in strategic planning and transformation roles.
• Hands on work showcasing consulting or advisory work on network transformation initiatives.
• Background in change management and organizational transformation.
• Previous experience working in global/multinational organizations or with Western enterprise clients.
• Demonstrated success in offshore or remote strategic leadership roles with global stakeholder management.

Skills & Competencies

• Deep expertise in enterprise network technologies, strong program management, and outstanding communication abilities.
• Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid/multi-cloud networking strategies.
• Knowledge of infrastructure technologies including Cisco, Nexus, Checkpoint.
• Experience with network automation and orchestration tools (Ansible, Python, Terraform).
• Strong communication skills to influence and collaborate across the organisation.
• Familiarity with SASE, zero-trust architectures, and modern security frameworks.
• Identify and evaluate emerging technologies and trends (SD-WAN, SASE, AI/ML-driven networking, zero-trust architectures) for potential integration into the network strategy.

Relevant Qualifications and Training

• Bachelors in IT, Computer Science, or related field; Masters preferred.
• CCNP, CCIE, or equivalent advanced networking certifications.
• Relevant certifications in enterprise architecture, transformation, or program management (TOGAF, PMP, SAFe, PRINCE2, etc.).

Other skills required

• Proficiency in English, both written and verbal.
• Capability to define and articulate a long-term strategic vision.
• Experience leading cross-functional teams and managing large-scale transformation initiatives.
• Ability to serve as a liaison, cultivate relationships, and communicate effectively with a variety of audiences.
• Skills in fostering a culture of innovation and identifying optimization opportunities.
• Expertise in creating compelling narratives and strategic documentation.

The Environment

Location: India (Hyderabad - Hybrid)

Working Arrangement: Hybrid and some flexibility around hours covering EMEA and EST time zones will be discussed with you.

Terms: Permanent contract offering competitive salary and benefits package

Professional Development: Opportunity to work with a global team of talented professionals and make a real impact on the company's success.

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