Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Network Planning & Analytics Manager serves as a critical link between Sales requirements and operational capabilities. This role is responsible for ensuring the optimal balance between service level agreements (SLAs) and cost efficiency through data-driven insights, capacity planning, and strategic project execution. The position plays a key role in forecasting, performance management, and driving operational improvements to support business growth and peak season demands.
Lead forecasting and capacity planning activities to ensure alignment with business demand and operational capabilities
Bridge the gap between commercial requirements and operational execution, ensuring informed SLA vs. cost trade-offs
Identify capacity constraints and bottlenecks; collaborate with stakeholders to develop and implement solutions
Develop and monitor key performance indicators (KPIs) related to cost, capacity, and service levels
Build and maintain analytical models (financial and operational) to support decision-making
Translate data into actionable insights and recommendations
Drive continuous improvement initiatives through data-driven problem solving
Bachelor’s degree in Engineering, Business, Economics, Data Analytics, or a related field
Proven experience in data analytics, capacity planning, or operations strategy
Background in project management and cross-functional collaboration
Experience in logistics, supply chain, or operations environments is an advantage
Strong understanding of local operations and geographical considerations
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Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group.
Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily.
A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics.
To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better.
As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
