Job Description

Pay Rate: £27,000 - £29,000

Grade: N

Contract Type: 12 Month Contract

Shift patterns: Monday to Friday, 8am - 4pm

Location: Southampton

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

✅A TYPICAL DAY MAY INVOLVE

• To plan, execute inbound and outbound shipments predominantly across ENA but also globally using road, and multimodal solutions.
• Operational and customer service responsibilities for the LLP services for BAT, this role will have direct customer and carrier liaison.
• To have detailed knowledge of customer's business in order to work closely with and enhance the customer's distribution network to its clients.
• To drive and increase customer service levels by driving the identification and implementation of Continuous Improvement initiatives within the defined scope of the responsibilities on a YOY basis
• To respond to management reports that identify cost and service drivers and convey clearly the performance of each service supplier and the associated cost in line with contractual KPI's
• Implement and operate agreed project priorities with the customer
• Ensure operation enables cost optimisation of the scope of responsibilities through the use of process optimisation, benchmarking and tendering 3pl operations
• Manage positive customer relationships. To effectively manage customer and carrier relationships throughout all operational area
• Establishment of effective working relationships with DHL-division colleagues and with customer & supplier representatives
• To engage with and across business entities / geographies effectively i.e. distribution centres
• Influence and embrace change in operational and/or customer environment
• Operational leadership and interaction within a dynamic matrix organisation working under minimal supervision
• Take accountability and ownership for the operation and development of the supply chain function for operational purposes and one's own personal development.
• Planning & co-ordinating all supply chain activities as required within a team environment to ensure delivery of planned results.
• To understand the quality management aspects of the operation to ensure consistency of the highest levels of service delivery and cost control.
• Appraise yourself of and understand the Key Performance Indicators (KPI's) to meet and exceed contractual terms and DHL expectations
• To effectively engage with workstream /3pl/customer leaders to deliver against assigned tasks, providing practical assistance and guidance as required

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Network Planning operational experience - Preferred
• Experience in logistics planning role - Preferred

✅WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

#DSCUKICF