Job Description

Contract Type:12 monthFixed Term

Salary:£34,000

Bonus:£3,000 (paid in 2x£1,500 instalmentsat month 6 and month 12)

Reporting into:Network role, working closely with the People OptimisationLead

Location Home basedwith occasional travel ifrequiredto a clinics

We are seeking a NetworkPeople Co-ordinatorto join us on a 12-month fixed-term basis to support theClinics with thedelivery ofourcore HR services during a period of transition.This role is critical in ensuring continuity of day-to-day people operations while new processes and ways of working are being implemented.

You will support and co-ordinate existing activities, managing HR queries, supporting basic Employee Relations (ER) matters, and employee lifecycle administration, ensuring a consistent and reliable service across the region.As new processes are introduced, you will transition alongside them, supporting their rollout, adoption, and ongoing delivery. This role requires someone who is comfortable balancing “business as usual” delivery with evolving ways of working.

Key Responsibilities

• Act as the first point of contact for all regional HR queries via the ticketing system

• Manage and resolve tickets efficiently,maintainingservice levels during the transition period

• Provideaccurateand consistent guidance across a range of HR topics

• Ensure continuity of service while processes evolve

• Provide first-line support to managers on basic ER matters (e.g. absence, conduct, performance) in line with company policies

• Support low-level ER cases, includingnote-taking, documentation co-ordination, letterdraftingand follow-ups.

• Signpost managers to relevant policies and procedures

• Escalate more complex cases as appropriate

• Support the delivery of end-to-end administration for new starters, changes, and leavers under current processes and future automations

• Ensure all activities are completed accurately and on time

• Adapt delivery as new processes and systems are introduced

• Continue to deliver existing processes whilenew solutionsare implemented

• Support the transition to new HR processes, systems, and ways of working

• Assistwith the rollout and embedding of new processes within the region

• Provide feedback on process effectiveness and highlight any issues or gaps

• Flex approach and responsibilities as the operating model evolves

• Maintain confidentiality andhigh standardsof data accuracy

• Support reporting, audits, and documentation requirements

Key Skills & Experience

• Previousexperience in an HR administrative or coordination role

• Strongunderstanding of HR policies and Employee Relations processes

• Experience managing high-volume queries or working with ticketing systems

• Strong organisational skills and attention to detail

• Comfortable working in a changing environment with evolving processes

• Confident communicator with a customer-focused approach

• Ability to manage competing priorities andmaintainservice delivery

Key Behaviours

• Resilient and adaptable

• Reliable and delivery-focused

• Proactive and solution-oriented

• Approachable and supportive

• Collaborative team player