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  Lead and coordinate all operational activities for the assigned 3rd shift, providing technical direction to the operations team.
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  Monitor enterprise networks, servers, applications, cloud services, and supporting infrastructure for outages, degradation, security events, and performance issues.
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  Own incident triage, troubleshooting, escalation, coordination, and resolution through closure, including major and mission-impacting incidents.
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  Coordinate troubleshooting activities across network, systems, cybersecurity, application, cloud, vendor, and mission-partner teams.
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  Ensure operational activities comply with established SLAs, SOPs, runbooks, escalation procedures, and ITIL processes.
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  Troubleshoot network and infrastructure issues involving DNS, DHCP, VPNs, routing, switching, Windows/Linux servers, and cloud environments.
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  Review alerts, tickets, and incidents to identify recurring problems, operational trends, root causes, and opportunities for process improvement.
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  Conduct detailed shift handovers, maintain accurate operational documentation, and prepare incident reports, shift summaries, and performance metrics.
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  Mentor team members, provide technical guidance during complex outages, support major incident/post-incident reviews, and help refine SOPs, playbooks, and escalation procedures.

Requirements

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  Bachelor’s degree and 4+ years of related IT experience supporting Windows and/or Linux server environments; additional relevant education, training, or experience may be considered in lieu of a degree.
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  Previous experience leading an operations team, shift, or technical function, or serving as a senior escalation point during operational incidents.
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  Hands-on experience in Network Operations, Cybersecurity, Windows/Linux infrastructure administration, or related enterprise IT operations.
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  Strong knowledge of DNS, DHCP, VPN technologies, routing, switching, network troubleshooting, and enterprise infrastructure fundamentals.
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  Experience with enterprise monitoring/logging platforms such as SolarWinds, Splunk, or equivalent, and ticketing systems such as ServiceNow, Jira, or similar.
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  Strong troubleshooting, root-cause analysis, incident coordination, and major incident management skills.
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  Working knowledge of ITIL Incident, Problem, and Change Management processes and operational SLA requirements.
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  Ability to work independently and make risk-based decisions under pressure while leading a small team during outages; comfortable supporting 24×7 operations, nights, weekends, and holidays.

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  Experience supporting DISA/mission partners and leading shifts or teams in DoD, military, cleared NOC/SOC, or enterprise operations environments; TS/SCI with CI Polygraph preferred.
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  Experience supporting secure/classified cloud and automated enterprise environments, including developing/refining SOPs, playbooks, incident-response procedures, escalation processes, and runbooks.

Benefits

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  Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
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  Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
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  Payroll: Paid Bi-Monthly.
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  401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
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  Individual or company-wide performance and recognition awards (Quarterly)

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  UNITED HEALTHCARE PPO, extensive national coverage.
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  INCLUDES: Medical/Dental/Vision/HSA.
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  Eligible on the first of the month, immediately after the start date.
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  Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

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  Training & Career Development Reimbursement of Tuition and training needed to support career development.
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  $150 monthly reimbursement contribution paid monthly towards parking expenses.
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  Receipts must be submitted by the close of business on the 25th of each month.
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  Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

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  Performance bonus – Project-based
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  Yearly bonus – Company based