Job Description

The Network Operations Centre (NOC) Coordinator is responsible for monitoring and maintaining Northwestel's telecommunications network infrastructure to ensure reliable service delivery. This role involves network surveillance, incident management, troubleshooting service disruptions, analyzing network performance data, coordinating with carriers and internal stakeholders, and supporting telecommunications services across IP, transport, and customer networks. The position requires strong analytical skills, technical knowledge of telecommunications networks, and the ability to work effectively in a shift-based environment.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

• Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established guidelines.
• Interfaces with connecting carriers on all facility failures
• Prepares, distributes and updates network trouble tickets, enters and updates all facilities information. Prepares and distributes reports as required.
• Analyze trouble patterns generated by digital switching systems, Frame Relay Networks, IP Networks and various Transport equipment related to service delivery, operations and maintenance.
• Compile, analyze and generate statistical reports on a daily, weekly and monthly basis.
• Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.
• Provision and administer Operations Support Centre Surveillance
• Initial testing on Private Wire, Frame Relay, and IP related services
• Shift work will be required with this position.
• Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
• Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

• Graduate of a 2-year telecommunications or IT electronics program
• Ability to analyze data and form conclusions using data from a wide range of data sources.
• Knowledge of SNMP, Frame Relay, ATM and TCP/IP concepts and protocols, and the ability to use standard computer word processing and database programs.
• Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work effectively as a member of a team with a broad range of duties.
• Possess excellent English written/verbal communication skills.
• Ability to provide excellent customer service
• As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit

What We Offer You

• Health & Wellness Benefits, Pension Plan, Discounts
• Team Incentive Bonus
• Paid Vacation with a Vacation Travel Allowance
• Work-Life Balance
• Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.