Peraton

Network Operations Tier I Analyst

Peraton  •  $51k - $82k/yr  •  Springfield, VA (Hybrid)  •  11 hours ago
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Job Description

Responsibilities

Peraton is seeking a Network Operations Tier I Analyst to join our team of qualified and diverse individuals. In this role you will support the Customs and Border Protection (CBP). CBP Network Management Support Services provide CBP Network(s) support and is responsible for Network(s) Management, Operations, and Maintenance for all CBP Network(s) infrastructure.

Location: This is a hybrid position based in either Ashburn, VA, Springfield, VA or Orlando, FL. Candidates must reside near one of these locations to be considered.

Shift: 6:00 PM to 6:00 AM, 3 days on, 4 days off rotation, with rotating Wednesdays.

Day to Day Work Responsibilities:

  • The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephone support as well as electronically submitted requests.
  • Provides polite and friendly customer service.
  • The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents.
  • Documents incident status and solutions in incident database tools.
  • In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
  • The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts.
  • The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs.

Qualifications

Basic Qualifications:

  • Bachelors degree or a High School diploma and 4 years of experience.
  • Must be a U.S. Citizen
  • Must have the ability to obtain and maintain a CBP Public Trust, which may take up to 12 months or longer to complete.
  • Experience routing and switching/Firewall (FW)/load balancing
  • Working understanding of the OSI model Layers 1-3
  • Working knowledge of TCP/IP and the functions of network technologies.
  • Relevant service desk/phone support experience
  • Must be able to work shift work (2-4 days on site depending on customer direction)
  • Knowledge of Cisco Switches and Routers
  • Operational knowledge of Cisco ASA Firewalls
  • Operational knowledge of F5 Load Balancer devices
  • Operational knowledge of Network Monitoring tools
  • Use of ServiceNow ticketing application in a NOC environment.
  • Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices

Preferred Qualifications (Certifications)

  • Cisco Routing and Switching
  • CCNA Routing and Switching
  • Riverbed, Netcool, SPLUNK, network monitoring tools

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Peraton

About Peraton

At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done.

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Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number.

Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com.

To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Reston, Virginia
Year Founded
2017
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