Job Title
Network Operations Technician (Data Centre, Johor)The Network Operations Technician team is responsible for onsite supervision of telecom dark fiber deployment, ISP commissioning, and network operations across the Data Centre campus, spanning both project delivery and live operations phases.
The Team shall be responsible for supervising vendor work progress, telecom fiber deployment, and high-risk activities, while reporting risks and schedule status to stakeholders. The team provides onsite support during maintenance, incidents, and live data hall activities, ensuring strict adherence to SOPs/MOPs and assisting with troubleshooting, migrations, and decommissioning projects.
Supervise and feedback Telecom dark fiber deployment progress at Data center campus ingress
Supervise and feedback Telecom troubleshooting progress at remote relay/OLA / fiber break location
Monitor and feedbackhigh riskactivity along Telecom's diverse darkfiber ,Externalbuildingand internal building fiber route todatahall
Monitor and feedback ISP service provider system commissioning progress
Supervise and feedback daily onsite project work progress across multiple project locations
Ensure vendor's work isontrackwithin project schedule
Ensure onsite project risk and issues are feedback regularly to stakeholders
Ensure strict adherence and compliance of onsite work to network internal SOP/ technical standards
Provide regular reporting on progress asrequired(move, change, supportrequest )and develop continuous improvement capabilities
Coordinate related administrative matters to ensure vendor's smooth entry into site for work
Ensure onsite project risk has been highlighted promptly and execution of solution
Participate in various site surveys and pre-work toestablisha clear project work plan
Provide onsite support during scheduled maintenance / change events
Supervise and feedback site progress during networkhigh riskactivity, vendor working in SC room
Troubleshoot and resolve hardware, network, and connectivity issuesin a timely manner
Conduct network preventive inspections to reduce downtime and operational risks.
Monitor and respond promptly to network alerts and incidents and provide first responseaccurateupdate
Oversee day-to-day network operationsonsite ,ensuring alignment with business and compliance requirements.
Ensure adherence to Standard Operating Procedures (SOPs) and Methods of Procedures (MOPs).
Support and lead small-to-large scale projects, including migrations and expansions.
Responsible for setting up the network remote working environment.
Conduct on-site upgrade work for the switch / debugging work
Assistin troubleshooting optical cable faults.
Assistnetwork engineers in troubleshooting network faults anddeterminingthe root cause
Oversee and supervise vendors working in livesupercorenetwork data hall
On-site management of network decommissioningproject
INCO: “Cushman & Wakefield”
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