Job Description

Job Title: NOC L1

About the Client: A technology solutions provider that helps businesses simplify and manage their communications and IT systems through a single platform. They offer fully managed services such as cloud-based phone systems, internet connectivity, network security, and IT infrastructure support. Their goal is to reduce complexity by consolidating multiple vendors into one managed solution with dedicated, end-to-end support for clients.

The NOC Level 1 is responsible for the continuous monitoring of network, server, and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection, initial troubleshooting, and escalation to higher-tier support teams as needed. The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs).

Responsibilities

• Monitor network, server, and application alerts using NOC monitoring tools (e.g.,SolarWinds, Nagios, Zabbix, Splunk).

• Identify, log, and prioritize incidents and service requests according to

  established procedures.
• Perform initial troubleshooting for network, system, and application-related issues.
• Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols.
• Create, update, and maintain incident tickets with accurate documentation of actions taken.
• Communicate incident status and resolution updates to stakeholders and end users.

• Follow standard operating procedures (SOPs), runbooks, and incident

  management processes.
• Monitor backup jobs, system health checks, and scheduled maintenance activities.
• Participate in shift-based work, including nights, weekends, and holidays if required.
• Contribute to continuous process improvement by identifying recurring issues and knowledge gaps.

• Create Knowledge base and train L1 Techs.

• Adhere to KPI provided by the NOC ASM

Required Qualifications

• 
  Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 
  Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• 
  Basic knowledge of incident management and ticketing systems
• 
  Strong analytical and problem-solving skills
• 
  Good verbal and written communication skills
• 
  Ability to work in a fast-paced, 24/7 operational environment

Preferred Qualifications

• 
  1–2 years of experience in IT support, helpdesk, or NOC operations
• 
  Exposure to cloud environments
• 
  Basic scripting or command-line experience (PowerShell, Bash)
• 
  IT certifications such as CompTIA Network+, A+, or ITIL Foundation
• 
  Experience working with SLAs and operational performance metrics

Key Skills & Competencies

• 
  Attention to detail and strong monitoring discipline
• 
  Ability to follow procedures and escalation paths
• 
  Time management and multitasking
• 
  Team-oriented mindset
• 
  Customer service focus
• 
  Willingness to learn and grow technical skills

Schedule: Night Shift

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!