Job Description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Impact Assessment, Information Collection, Trouble Ticketing

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

GDIT is looking for a Network Operations Authorized Service Interruption (ASI) Coordinator to support the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

• Team Environment: The successful candidate must be an active, collaborative team player.

• Operational Schedule: This position operates within a 24/7 environment and is a shift-rotating role that strictly requires working nights and weekends.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Network Operations ASI Coordinator, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. Duties and Responsibilities include:

• ASI Management: Oversee the overall management of intra-theater and inter-theater ASIs impacting HQ and Forward HQ USCENTCOM customers.

• Request Coordination: Process, prioritize, de-conflict, and track all incoming ASI requests.

• Impact Assessments: Provide detailed operational impact assessments on network systems due to requested ASIs.

• Information Gathering: Gather accurate information regarding network outages, security incidents affecting enterprise-wide services, and planned maintenance on USCENTCOM systems.

• Ticketing & Reporting: Complete trouble tickets using USCENTCOM-approved systems and generate reports to maintain situational awareness across the enterprise.

WHAT YOU’LL NEED TO SUCCEED
Bring your expertise along with a drive for innovation to GDIT. The Network Operations ASI Coordinator must have:

Education and Certifications

Required:

• Experience: 5+ years of relevant IT or network operations experience.

• Certification: CompTIA Security+ CE Certification.

• Must have a current/active TS/SCI clearance

• U.S. citizenship required due to the TS/SCI clearance requirement.

Desired:

• Education: Master’s Degree with a focus in Communications, Computer Science, Engineering, or a related field of study.

• Certification: ITIL v4 Certification.

Skills and Qualifications

Required Skills:

• Shift Flexibility: Ability and willingness to work rotating shifts, including nights and weekends.

• Technical Tools: Working knowledge of Microsoft products (Outlook, Word, Excel, PowerPoint, and MS Project).

• Problem Solving: Demonstrated analytical and problem-solving skills to make appropriate technical decisions under pressure.

• Communication: Strong interpersonal and presentation skills for interacting with team members and key customers.

• Adaptability: Motivated, flexible, and able to produce high-quality results in an evolving, fast-paced environment.

• Organization: Excellent organizational and follow-up skills with strong attention to detail.

• Collaboration: Proven capability to work productively in a collaborative team environment.

Desired Skills:

• Direct experience with USCENTCOM and familiarity with its mission.

• Knowledge and familiarity with USCENTCOM’s specific IT environment.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

#ARMA

#CENTCOM/CITS

The likely salary range for this position is $85,093 - $100,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans