Job Description

Network Operations Advisor – IoT

Zest4 (a Focus Group Company)

Wilmslow, Cheshire | Hybrid (1 day WFH after probation)

£26,100 | Full Training Provided

Start your telecoms career somewhere that will actually invest in you.

If you're curious about the telecoms sector, organised by nature and ready to kick off your career in one of the fastest-growing areas of the industry — this could be the perfect step.

Zest4, part of the $1bn-valued Focus Group family, is looking for a Network Operations Advisor to join our IoT team in Wilmslow. No deep technical background needed — just the right attitude, sharp attention to detail and a willingness to learn. We'll teach you the rest.

What is IoT?

IoT stands for the Internet of Things — the technology behind connected devices used by businesses across the UK, from smart sensors and vehicle trackers to connected machinery. It's a booming industry, and you'll be right at the heart of it.

What you'll be doing

• Setting up and activating new IoT connections for our UK channel partners across multiple network platforms
• Managing changes and requests through internal and external portals
• Accurately inputting data into network and billing systems
• Communicating with partners and customers by phone and email, providing great service day to day
• Working with our billing team to make sure products and tariffs are set up correctly
• Building up your knowledge of Zest4's IoT product range so you become a genuine go-to for our partners
• Pitching in on wider business projects as your confidence grows

What we're looking for

You don't need a tech degree for this role. Here's what actually matters:

• At least 1 year's experience in an office/customer centric environment
• Good working knowledge of Microsoft Office, especially Excel and Outlook
• Strong attention to detail — you take pride in getting things right
• A confident, friendly communicator on the phone and over email
• Someone organised, self-motivated and ready to take ownership of their work
• Genuine curiosity about technology and how things work

What you'll get

• £26,100 salary
• Hybrid working (1 day WFH after probation)
• A structured training programme and personal development plan — you won't be thrown in at the deep end
• Real career progression within a fast-growing business backed by Hg Capital
• A supportive, close-knit team that wants to see you succeed

About Zest4

Zest4 is an award-winning provider of unified communications, supporting over 600 UK reseller partners across Business Mobile, Cloud Telephony, Connectivity, IoT and Cyber Security. As part of Focus Group — one of the UK's leading technology services businesses — we offer the energy of a specialist team with the backing of a major organisation.