Job Description

Manager – Telecom is responsible for enterprise telecom capacity planning, demand forecasting, circuit commissioning, provider governance, telecom optimization, and service delivery across the organization's global network infrastructure. The role ensures adequate network capacity, resilient connectivity, optimized telecom costs, and seamless delivery of telecom services supporting business operations across WAN, Internet, MPLS, and Cloud.

The incumbent will work closely with Network Operations, Infrastructure, Business, Project Management, and Telecom Service Providers to ensure high availability, scalability and operational excellence across the telecom environment. Experience managing multi-site enterprise WAN environments and telecom service providers and must possess Average working knowledge of enterprise networking and telecom technologies,

1. Capacity Planning & Demand Forecasting

• Conduct periodic capacity assessments across WAN, Internet, MPLS.
• Analyze utilization trends and forecast future bandwidth requirements based on business growth and technology adoption.
• Recommend capacity augmentation, optimization, and technology refresh strategies.

2. New Business & Site Onboarding

• Lead telecom readiness for new business launches, office expansions, relocations, and site setup initiatives.
• Manage end-to-end telecom provisioning, including bandwidth planning, circuit ordering, commissioning, and testing.
• Coordinate with telecom providers and internal stakeholders to ensure timely delivery service aligned with project timelines.
• Support infrastructure integration for mergers, acquisitions, and strategic business initiatives.

3. Resiliency, Redundancy & SPOF Elimination

• Work with Service provider to mitigate the Single points of failure across telecom infrastructure, service providers, PoPs, and last-mile connectivity.
• Design and recommend resilient network architectures with adequate redundancy and failover mechanisms.
• Ensure business-critical locations have appropriate telecom diversity and backup connectivity.
• Participate in disaster recovery and business continuity planning.

4. Telecom Optimization & Cost Management

• Drive bandwidth right-sizing, circuit rationalization, and utilization optimization initiatives.
• Perform billing validation, contract compliance reviews, and telecom expense management.
• Identify and implement cost-saving opportunities while maintaining service quality and performance.
• Support budgeting, forecasting, and telecom procurement activities.

5. ISP / Provider Governance & SLA Management

• Manage relationships with ISPs, telecom carriers, and managed service providers.
• Conduct periodic SLA, KPI, and performance reviews with telecom partners.
• Drive escalation management and ensure timely resolution of chronic service issues.
• Ensure providers meet contractual commitments, service obligations, and delivery timelines.

6. Documentation, Reporting & Stakeholder Communication

• Maintain accurate telecom inventory, network diagrams, circuit database, provider contacts, and SOPs.
• Publish periodic reports on capacity, performance, incidents, risks, cost optimization initiatives, and service health.
• Provide executive-level updates and recommendations to management and business stakeholders.
• Collaborate with cross-functional teams to support operational and strategic objectives.

Basic knowledge of LAN/ WAN & Telecom Technologies

• LAN, WAN, WLAN, Campus and Branch Network Architecture.
• TCP/IP, DNS, DHCP, NAT, QoS, VLANs, Subnetting, Routing and Switching concepts.
• Network availability, redundancy, load balancing, and high-availability design principles.
• MPLS, Internet, DIA, Broadband, P2P, IPLC, and Ethernet services.
• Last-mile technologies and telecom provider ecosystems.
• Carrier diversity, circuit commissioning, testing, and lifecycle management.

Network Monitoring & Analytics

• Experience with Network Monitoring Systems (NMS), performance monitoring, and capacity reporting tools.
• Ability to interpret utilization, latency, packet loss, and availability metrics.
• Experience with tools such as Spectrum, SolarWinds, PRTG, or equivalent.

Reporting & Tools

• Proficiency in Microsoft Excel, Power BI, and data analysis/reporting.
• Working knowledge of ITSM tools such as ServiceNow.
• Ability to develop dashboards, capacity reports, and executive summaries.

Bachelor Degree 4 Years