Job Description

About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:
The Network Monitoring & Observability Engineer is responsible for proactively monitoring and improving the performance, availability, and reliability of Wifinity’s managed Wi-Fi and network infrastructure across multiple customer environments.

This role will initially focus on network monitoring, alerting, and incident response, while progressively evolving into observability and AIOps capabilities, including alert correlation, automation, and service-level insight, problem profiling and resolution guidance.

The role ensures seamless connectivity for end-users through rapid incident detection, effective troubleshooting, and continuous improvement of monitoring and operational processes, while contributing to the organisation’s transition towards a proactive, intelligent operations model.

Key areas of focus:

Monitoring & Incident Response (Core Role – Day 1)

• Maintain, configure, and continuously enhance network monitoring platforms, proactively proposing and implementing improvements to enable faster and more accurate detection of performance‑impacting issues.
• Monitor Wi-Fi and network infrastructure across multiple sites (Wi-Fi, LAN, WAN)
• Respond to alerts and proactively identify performance issues
• Troubleshoot network faults and support rapid restoration of service
• Analyse key performance metrics (AP health, client experience, latency, authentication)
• Perform root cause analysis and support resolution of recurring issues
• Collaborate with internal engineering teams and external vendors to deliver resolutions

Alerting & Signal Improvement

• Configure and refine monitoring alerts and thresholds
• Reduce false positives and alert noise to improve operational efficiency
• Ensure alerts are actionable and aligned to real service impact
• Contribute to the design of improved alerting strategies (tagging, routing, prioritisation)

Observability Evolution

• Support the transition from monitoring to observability by:
• Improving telemetry coverage (metrics, logs, events)
• Enhancing service-level visibility
• Contribute to correlation of alerts and events to identify root causes faster
• Assist in developing service health dashboards and performance reporting

Automation & Workflow Integration

• Support integration of monitoring tools into operational workflows (e.g. ticketing systems)
• Assist with:
• Alert enrichment
• Auto-ticketing and routing
• Data extraction and reporting automation
• Contribute to the development of runbooks and standard response procedures

Continuous Improvement

• Identify trends, recurring issues, and opportunities for improvement
• Contribute to improvements in:
• Monitoring coverage
• Alert logic
• Incident handling processes
• Support development of documentation, SOPs, and knowledge base

Reporting & Service Insight

• Produce and maintain dashboards and reports on:
• Network performance
• Availability
• Incident trends
• Support reporting on KPIs such as:
• Uptime
• MTTD / MTTR
• SLA compliance

Customer & Operational Focus

• Take ownership of incidents through to resolution
• Communicate clearly with:
• NOC teams
• Engineering teams
• Customer Services
• Support proactive identification of customer impact

About you:
You are a proactive and analytical network operations professional with strong troubleshooting capabilities and a desire to develop into observability and automation.

You are:

• Customer-focused and outcome-driven
• Comfortable working in a fast-paced operational environment
• Interested in improving monitoring through automation and smarter data use
• Willing to learn and adopt new approaches such as AIOps and AI-assisted diagnostics

We are looking for someone that:

• Has strong troubleshooting and incident prioritisation skills
• Is comfortable working in a NOC or operational support environment
• Can analyse alerts and identify patterns or underlying issues
• Is keen to develop skills in:
• Observability
• Automation
• AI-assisted operations
• Demonstrates a proactive mindset and ownership of problems
• Communicates clearly and works effectively across teams

Your experience:

• Experience in a NOC or 24x7 monitoring environment (or similar operational role)
• Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog or similar)
• Understanding of Layer 2 / Layer 3 networking fundamentals
• Familiarity with Wi-Fi technologies and platforms (e.g. Ruckus, Cambium, TP-Link)
• Understanding of authentication (e.g. RADIUS, captive portals)
• Basic scripting or automation experience (Python, PowerShell, APIs) (desirable)
• Awareness of:
• Alert correlation
• Automation workflows
• AI/AIOps concepts (desirable but not essential)

Qualifications
Essential - Degree in IT or related fields (or equivalent experience). 
Desirable - Certifications such as CCNA, CWNA, Network+, ITIL preferred. 

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.