Job Description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Title: Network Manager (GTS Infrastructure)

Department: Global Technology Services (GTS) – Infrastructure
Location: [Cyberjaya]
Reporting to: Head of Network / Infrastructure

The Network Manager is responsible for the design, delivery, operations, and continuous improvement of the bank’s network infrastructure across data centers, campuses, branches, and cloud environments. This role ensures high availability, security, and resilience of network services that support critical banking applications and regional operations.

The candidate will lead a team of engineers, drive automation-first initiatives, strengthen cyber and compliance posture, and partner with global stakeholders to deliver scalable and cost-efficient network solutions.

Key Responsibilities

1. Network Operations & Service Management

• Oversee day-to-day network operations including LAN, WAN, Internet, and data center networks

• Ensure high availability, performance, and reliability aligned to SLAs/OLAs

• Lead incident, problem, and change management processes

• Manage major incident recovery and root cause analysis (RCA)

• Drive service improvements and operational excellence

2. Infrastructure Design & Delivery

• Lead the design and implementation of resilient network architectures (on-prem, hybrid, multi-cloud)

• Support Active-Active Data Center strategies and cross-site failover capabilities

• Ensure scalability, performance, and future readiness of network platforms

• Participate in enterprise architecture and project delivery governance

3. Resiliency & Risk Management

• Drive network resiliency initiatives including failover testing and disaster recovery readiness

• Identify risks and implement mitigation strategies across critical network components

• Ensure compliance with regulatory requirements (e.g., MAS, BNM, internal audit standards)

• Lead vulnerability remediation, patching, and security controls implementation

4. Security & Compliance

• Enforce secure network design and operations (firewalls, WAF, segmentation, Zero Trust principles)

• Collaborate with Cyber Security teams on threat mitigation and incident response

• Ensure compliance with security policies, standards, and audit requirements

• Maintain audit readiness and address findings in a timely manner

5. Automation & Continuous Improvement

• Champion “Automation First” initiatives to streamline BAU operations

• Develop and implement scripts/tools for monitoring, provisioning, and health checks

• Drive efficiency improvements, cost optimization, and reduction of manual effort

6. Vendor & Stakeholder Management

• Manage network vendors, service providers, and partners

• Collaborate with regional teams (e.g., SG, MY, Group functions) on shared services

• Provide technical leadership to application, cloud, and security teams

• Manage budgets, contracts, and capacity planning

7. Team Leadership & People Development

• Lead, mentor, and develop a team of network engineers

• Drive performance management, career progression, and succession planning

• Foster a culture of accountability, collaboration, and continuous learning

• Encourage ownership of group-level responsibilities and cross-functional exposure

Key Requirements

Education & Experience

• Bachelor’s degree in computer science, Engineering, or related field

• 8–12+ years of experience in network infrastructure, with at least 3–5 years in a leadership role

• Experience in banking or financial services is highly preferred

Technical Skills

• Strong expertise in:

  • Routing & Switching (Cisco, Huawei, etc.)

  • WAN technologies (MPLS, SD-WAN)

  • Network Security (Firewalls, WAF, VPN, Zero Trust)

  • Load balancing (F5 or equivalent)

  • Data Center networking (VXLAN, EVPN, spine-leaf architecture)

  • Cisco SDA Architecture

  • NAC Solution – Cisco & Forescout

• Knowledge of network monitoring, performance tuning, and troubleshooting tools

• Exposure to automation (Python, Ansible, APIs)

Leadership & Soft Skills

• Strong leadership and team management capabilities

• Excellent stakeholder engagement across regional/global teams

• Strong analytical, problem-solving, and decision-making skills

• Ability to manage high-pressure situations and critical incidents

• Effective communication and presentation skills

Preferred Certifications

• CCNP / CCIE

• CISSP / CISM (advantageous)

• ITIL Foundation or higher

Key Success Metrics (KPIs)

• Network availability and uptime

• Incident response and resolution time

• Audit and compliance performance

• Automation adoption and productivity improvements

• Cost optimization and budget adherence

• Team engagement and development

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.