Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role & Responsibilities · Act as the local onsite network maintenance resource for customer sites under Wipro direction. · Knowledge of DNS, DHCP, AD, Implement and document network configurations, policy deployments, and validation activities, including support for access control, authentication policies, related network configurations, and testing. · Provide bilingual coordination in English and Japanese; Japanese, and English capability is strongly preferred. · Perform hands-and-feet support, including power cycling, cable patching, device checks, and visual inspection. · Support replacement wiring, structured cabling changes, labelling, port mapping, and post-replacement verification. · Assist offshore L2/L3 teams during troubleshooting, controlled cutover, validation, and hypercare activities. · Coordinate with site managers, customer IT teams, field partners, carriers, and OEM support teams for incident resolution. · Provide onsite support for LAN, WLAN, SD-WAN CPE, access switches, APs, routers, and related network equipment. · Support site surveys, physical readiness checks, rack/stack verification, equipment removal, and disposal coordination. · Record site observations, photos, port details, serial numbers, and closure evidence in agreed templates and ITSM tools. · Escalate risks, access constraints, safety issues, and unresolved incidents through defined Wipro and customer channels. ·
Skills Must have Nice to Have
Technical Skills
(Core & Top-Up) · Hands-on experience in onsite network support, field maintenance, or enterprise network deployment. · Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting. · Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance. · Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing. · Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification. · Ability to capture accurate site documentation, photos, asset details, and activity closure evidence. · Bilingual English and Japanese communication capability is mandatory where Japan-facing coordination is required. · Multilingual Japanese, Chinese, and English capability is preferred for regional site coordination across Japan and China.
Process & Tools · Follow ITIL-aligned incident, problem, change, service request, and escalation processes. · Update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools. · Follow approved site access, maintenance window, change approval, and health and safety procedures. · Vendor, carrier, OEM, and field partner coordination for onsite call closure. ·
Behavioral Skill · Strong customer-facing communication with professional business etiquette across regional stakeholders. · Ability to coordinate calmly during critical incidents and maintenance windows. · Disciplined documentation, timely escalation, and attention to onsite execution quality. · Willingness to work in onsite, dispatch, and approved 24x7 support models.
Role & Responsibilities · Act as the local onsite network maintenance resource for customer sites under Wipro direction. · Knowledge of DNS, DHCP, AD, Implement and document network configurations, policy deployments, and validation activities, including support for access control, authentication policies, related network configurations, and testing. · Provide bilingual coordination in English and Japanese; Japanese, and English capability is strongly preferred. · Perform hands-and-feet support, including power cycling, cable patching, device checks, and visual inspection. · Support replacement wiring, structured cabling changes, labelling, port mapping, and post-replacement verification. · Assist offshore L2/L3 teams during troubleshooting, controlled cutover, validation, and hypercare activities. · Coordinate with site managers, customer IT teams, field partners, carriers, and OEM support teams for incident resolution. · Provide onsite support for LAN, WLAN, SD-WAN CPE, access switches, APs, routers, and related network equipment. · Support site surveys, physical readiness checks, rack/stack verification, equipment removal, and disposal coordination. · Record site observations, photos, port details, serial numbers, and closure evidence in agreed templates and ITSM tools. · Escalate risks, access constraints, safety issues, and unresolved incidents through defined Wipro and customer channels. ·
Skills Must have Nice to Have
Technical Skills
(Core & Top-Up) · Hands-on experience in onsite network support, field maintenance, or enterprise network deployment. · Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting. · Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance. · Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing. · Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification. · Ability to capture accurate site documentation, photos, asset details, and activity closure evidence. · Bilingual English and Japanese communication capability is mandatory where Japan-facing coordination is required. · Multilingual Japanese, Chinese, and English capability is preferred for regional site coordination across Japan and China.
Process & Tools · Follow ITIL-aligned incident, problem, change, service request, and escalation processes. · Update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools. · Follow approved site access, maintenance window, change approval, and health and safety procedures. · Vendor, carrier, OEM, and field partner coordination for onsite call closure. ·
Behavioral Skill · Strong customer-facing communication with professional business etiquette across regional stakeholders. · Ability to coordinate calmly during critical incidents and maintenance windows. · Disciplined documentation, timely escalation, and attention to onsite execution quality. · Willingness to work in onsite, dispatch, and approved 24x7 support models.
Mandatory Skills: Network Data Admin .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading AI-powered technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our consulting-led approach and the Wipro Intelligence™ unified suite of AI-powered platforms, solutions and transformative offerings, we help clients realize their boldest ambitions to build intelligent and sustainable businesses. The Wipro Innovation Network – part of the Wipro Intelligence™ suite – underpins our commitment to client-centric co-innovation and co-creation by bringing together capabilities from the innovation labs and partner labs, academia, and global tech communities. With over 240,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
