Requirements

Key Responsibilities

Network Administration and Maintenance

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  Administer and support the organization’s network infrastructure, including routers, switches, firewalls, and wireless access points.
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  Perform network configuration, maintenance, and upgrades to ensure system stability and reliability.
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  Monitor network performance and troubleshoot connectivity issues to maintain high levels of availability.
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  Ensure network security by implementing firewall rules, VLANs, and access control policies.

Troubleshooting and Incident Management

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  Provide Level 2 support for network-related incidents, working to resolve issues efficiently and within SLA (Service Level Agreement) timelines.
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  Troubleshoot network issues, including LAN, WAN, VPN, and wireless problems, using diagnostic tools.
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  Collaborate with Level 1 support for escalated tickets and escalate complex issues to Level 3 or external vendors if necessary.

Network Performance Monitoring and Optimization

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  Utilize monitoring tools to oversee network health, performance, and utilization.
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  Identify potential network bottlenecks and implement solutions to optimize performance.
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  Conduct periodic audits and capacity planning to support network growth and scalability.

Security and Compliance

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  Implement and enforce network security protocols to protect the organization’s data and assets.
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  Support the management of firewall rules, VPN connections, and access controls.
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  Assist with compliance activities, including regular audits, vulnerability assessments, and documentation of security practices.

Documentation and Reporting

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  Document network configurations, topology diagrams, incident response actions, and troubleshooting procedures.
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  Prepare regular reports on network performance, incident trends, and capacity planning metrics.
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  Maintain accurate and up-to-date records of all network equipment, including IP addresses, configurations, and maintenance schedules.

Qualifications

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  Education
  : Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
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  Experience
  : Minimum of 3 years in network engineering, with at least 1-2 years in an L2 support role.
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  Certifications
  : CCNA (Cisco Certified Network Associate) or equivalent networking certifications preferred.

Skills and Competencies

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  Technical Skills
  :

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    Proficiency in configuring and managing network devices, including routers, switches, and firewalls.
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    Strong knowledge of network protocols such as TCP/IP, BGP, OSPF, and MPLS.
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    Familiarity with network monitoring and management tools (e.g., SolarWinds, Wireshark, Nagios).
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    Experience with VPNs, VLANs, and wireless technologies.
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    Basic understanding of network security practices, including firewall configuration and intrusion detection systems.

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  Soft Skills
  :

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    Excellent troubleshooting and problem-solving skills with attention to detail.
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    Strong verbal and written communication skills for effective interaction with both technical and non-technical stakeholders.
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    Ability to work independently and prioritize tasks in a fast-paced environment.