Job Description

Title: Network / IT Specialist

Working Hours: 9:00 am – 5:00 pm EST

Location: Plot No:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad

Job Nature: Permanent, Full-time (40 hours per week)

About Us:

WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industries love our platform as it helps grow their businesses through dynamic and innovative features. We are passionate about providing entrepreneurs with optimal solutions to help them run their businesses with ease. Known as a software company with a heart, we are extremely customer focused. Our customers are our number one priority, and we do all we can to make sure their business needs are being fulfilled. With a growing community of customers and offices globally, our mission is to be the all-in-one software solution that propels businesses forward!

About You:

We are seeking a highly skilled Network / IT Specialist to join our team. The ideal candidate will be responsible for managing computer networks and related systems to ensure their smooth operation and security. This role involves setting up, maintaining, and troubleshooting hardware, software, and networking equipment such as servers, routers, switches, firewalls, and other devices. The Network / IT Specialist will also provide technical support to end-users as needed and maintain reliability and efficiency of the IT infrastructure.

Responsibilities:

• Triage and troubleshoot hardware and software issues reported by users.
• Perform regular backups and disaster recovery procedures.
• Address, update, and follow-up on tickets submitted into ticket system.
• Ensure proper deployment, maintenance and decommissioning of user workstations.
• Provide technical support setting up and installing business hardware and software for users and providing training to end-users as needed.
• Maintain the reliability, security, and efficiency of the local IT infrastructure.
• Documenting processes, as well as maintaining, backing up and archiving data.
• Monitor network performance and address issues promptly to minimize downtime.
• Manage local area network and applicable hardware such as firewalls, switches, APs and other devices.
• Handle user accounts, permissions, and access controls.
• Ensure adherence to IT compliance policies and standards.

Qualifications & Skills:

• Bachelor's degree in computer science, Information Technology, or related field.
• Proven experience working as a Network / IT Specialist or in a similar role.
• Solid understanding of Windows, Office 365 applications and Azure.
• Experience working with ticketing systems.
• Proficiency in troubleshooting hardware, software, and network-related issues.
• Experience deploying, provisioning and decommissioning hardware.
• Experience managing computers, network equipment and other IT hardware.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.
• Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.

What we Offer:

• Competitive salary package
• Comprehensive Medical Insurance
• Transport facility/ fuel allowance
• Paid time off (Annual, Sick, Casual)
• Quarterly fun event
• Staff recognition program
• Career progression
• We have a long-standing history of promotion from within
• An enriched workplace culture that supports growth, development, and most importantly having fun!

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees