Job Description

We are looking to hire highly motivated, best-in-class Network Technicians to join our growing team within infrastructure operations. The candidates will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand.

The position responsibilities include scaling support of several data center locations of AWS in Alberta, and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of AWS and external vendors to facilitate smooth project execution as directed by Technical Program Managers.

Ideal candidates will be highly autonomous, very detail oriented, possess strong written and verbal communication skills and have significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with proven documentation methodology are also required. Strong written and verbal communication skills and the ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively.

Key job responsibilities
As ID Network Technician key responsibilities, Knowledge and Experience required will include the following :
• Monitoring the queue for new requests, changes or projects
• Plan and implement assigned project as per defined processes and standards
• Estimate project requirements in terms of time, cost and resources
• Follow change management guidelines during the execution of projects work with vendors as needed for the projects and monitor their work collaborate with cross functional teams including network TPM and engineers remain updated about the new technologies, processes and designs follow safety and security standards
• Troubleshoot network or physical component issues as needed during deployment
• Communicate with stakeholders and share regular updates, and work to remove project obstacles
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
• Manage work and priorities through ticketing system and workflow
• Up to 30% travel may be required
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Complete customer requests via trouble ticketing system
• Participate in the installation, migration, basic configuration and rollout of new or upgraded hardware
• Familiarity with common networking terms.
• Substantial background in large-scale datacenter network implementations and support of physical layer of network infrastructure.
• TCP/IP networking knowledge
• Broad understanding of infrastructure technologies
• Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
• Experience with cabling infrastructure best practices and methodologies.
• Familiarity with common networking terms.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair

Preferred Qualifications

- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, AB, Airdrie - 36.00 - 46.00 CAD hourly