Job Description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Network Infrastructure (Construction) Operations Manager, New York City

Please Note: This is a New York City-Based position requiring frequent onsite presence with occasional opportunity to work remotely.

Join Convene Hospitality Group as a full-time Network Infrastructure Operations Manager and play a key role in powering the technology that keeps our venues and teams running seamlessly. In this fast-paced, agile environment, you will work across a diverse range of networking technologies, cloud environments, and IT and security infrastructure, supporting our internal teams and a complex portfolio of venues across the U.S. and U.K. In this role, you will take on high-impact projects, solve complex technical challenges, and help drive initiatives that support both U.S. and global operations. You will also have the opportunity to grow your skills, gain exposure to cutting-edge technology, and collaborate with a talented team at the forefront of hospitality innovation. This position partners with and reports directly to CHG's Senior Director of Global Infrastructure.

What You’ll Do:

• Work with an extremely talented cross-functional team to build and maintain the infrastructure which powers the Convene and the Convene family of brands venues
• Conduct break/fix operations and escalations for Security and IT infrastructure on an on-call basis
• Work with departments across the company and help the team respond quickly and effectively to business needs
• Be an escalation point of contact across our global network
• Implement customer networks using both external and internal resources
• Manage vendors by defining initial detailed scope for a project and then overseeing work on a week-to-week basis to ensure accurate, quality delivery
• Take ownership of day-to-day Network Operations, ensuring 100% uptime during business hours and timely response to all inbound ticket requests
• Enforce policy to maintain best practices around network, IT Security, change management procedures, and compliance
• Explore new technologies and have fun finding the best tools

What We Look For:

• 7+ years of hands-on experience with deploying, maintaining, and managing enterprise-scale networks.
• Expertise in LAN/WAN architecture, multi-site VPN, WiFi networks, and cloud networking
• Familiarity with networking hardware (Cisco, Juniper, Arista, Extreme Networks - experience with Juniper JunOS is preferred)
• Familiarity with WiFi based (802.11ax/802.11be) architecture, technologies, and day to day operations (experience with Extreme Networks CloudIQ and EkahauAI preferred)
• Experience with IP-Based Access Control and Security Camera Systems
• Familiarity with and proficiency in basic TCP/IP based protocols including IEEE 802.1q (VLANs), 802.1d (spanning tree), 802.3ad (LACP Link Aggregation), DHCP
• Jira or other issue tracking systems
• Ability to troubleshoot, research and solve technically challenging problems using both internal and external resources
• Ability to contribute to network transformation projects including new site builds, network/security upgrade projects, and preventative maintenance inspections
• Ability to communicate with internal/external stakeholders and customers
• Experience working with and writing scopes of works with structured cabling, remote hands, and IT consulting partners
• Commitment to quality- caring deeply about quality and knowing what it means to deliver high quality experience
• Collaboration and adaptability you’re comfortable wearing many different hats

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary

Salary Min: 160,000 Salary Max: $175,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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