Job Description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

A Network Implementation Specialist of Phones is a vital part of the Podium team. In this role, you will be a technical expert and a resource for Podium customers and Onboarding Managers. Responsible for running network tests and auditing network configurations. Responsible for working with customers to optimize their network by adjusting router configurations (if needed). Additional responsibilities may include expanded product support. Podium’s phone product is rapidly growing. Defining SOPs and creating documentation may become an additional responsibility.

Key Responsibilities:

• Run network tests and resolve issues as it relates to the results of the test
• Troubleshoot technical issues related to network setup
• Work cross-functionally with sales, support, and onboarding teams to ensure a smooth onboarding experience for customers
• Document best practices
• Ensure customer satisfaction by proactively addressing concerns and optimizing setup
• Work with customers over Zoom and onsite to troubleshoot phone/network-related issues

Requirements:

• Familiarity with network troubleshooting (i.e., routers, switches, firewalls, QoS, NAT, etc.)
• Strong understanding of VoIP technologies, the SIP protocol, and phone system configurations
• Excellent problem-solving skills and ability to explain technical concepts to non-technical users
• Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk, or similar)
• Ability to manage multiple customer onboarding projects simultaneously
• Previous experience with Podium or similar customer engagement platforms is a plus
• Ability to troubleshoot remotely

Preferred Qualifications:

• VoIP-related certifications(e.g., CompTIA Network+, Cisco CCNA Voice)
• Experience with network troubleshooting
• Experience with hosted VoIP
• Experience with Android and iOS (for the Podium Mobile App webphone)
• Experience with Wireshark, packet captures, syslog files, SIP flows, etc.

Background in customer success, IT support, or telecommunications

What you should know:

• Must be available to work onsite at our Guatemala City office in Zone 10, Monday - Friday

Benefits:

• Bono 14 and Christmas bonus
• 13 paid holidays throughout the year
• The office is located in Zone 10, Edificio Interamericas

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.