Job Description

It’s an exciting time to be at Infoblox. Named one of top 100 companies to work for in Glassdoor for 2025, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Kentik Platform Deployment Engineer (PDE) to join our  Professional Services team. 

The PDE ensures our new Kentik customers get the fastest possible time-to-value from their product purchase investment. The PDE’s core mission is to facilitate a seamless technical onboarding experience and guide customers to their First Desired Outcome—the initial, tangible moment of success with Kentik product(s).

This highly technical role also requires extensive collaboration with multiple teams within Infoblox such as the Sales, Support, Product, and Engineering organizations.

This is an exceptional opportunity to join a strong, growing, successful, and innovative organization.

Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with software development, networks and network monitoring, and/or security, and are dedicated to providing outstanding customer service and satisfaction. You will be expected to hit billable utilization targets as well as for ways to add value to our customers.  

What you'll do

• Perform the technical onboarding and deployment experience for new customers.
• Collaborate with customers to execute the technical onboarding implementation plan, ensuring a clear path to their First Desired Outcome.
• Lead the deployment and configuration of the Kentik platform, including Private Agent installation, test creation, and initial setup for new Kentik customers.
• Work closely with Sales Engineers and Account Managers to ensure a smooth transition from pre-sales to post-sales delivery.
• Identify and escalate technical challenges or product gaps that may impact a customer's successful onboarding.

What you'll bring

• Five or more years’ experience in a customer-facing technical role focused on software iimplementation or onboarding.
• A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer. 
• Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively.
• Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6,BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
• Strong demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlowIPFIX, SNMP, etc.)
• Demonstrable experience with Linux/UNIX systems administration.
• Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
• Working experience programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
• Experience with DNS, DHCP, and IP address management is a plus. 
• Working experience with APIs, maintaining RESTful code.
• Working experience in network and routing security (DDoS mitigation/scrubbing,Firewalls, Security Groups, NACLs, microsegmentation, RPKI).
• Working experience in creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.).
• Experience with cloud hyperscalers like AWS, Microsoft Azure, GCP, or OCI.
• Experience with CDN architectures (Anycast, OTT, GSLB, etc.).
• Experience with synthetic/network performance testing.
• Experience working with relational databases (PostgreSQL, MySQL, etc.).
• A minimum of a bachelor’s degree (BA or BS), or equivalent experience. 
• Ability to travel up to 20% of the time.

What Success Looks Like: 

After six months, you will… 

• Complete certification for the Kentik platform.
• Work closely with Infoblox customers to onboard them on the Kentik platform.
• Meet metrics for utilization and customer satisfaction 

After about a year, you will… 

• Be a trusted technical resource for Infoblox Kentik customers.
• Be comfortable implementing onboarding as per Infoblox methodology and best practices.
• Contribute to the Professional Services knowledge base. 

We’ve got you covered

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. 

Why Infoblox? 

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.