Job Description

Network Firewall Technician

Why should you apply? The Network Enterprise Services (NES) team manages an infrastructure spanning nearly 3,400 square miles, supporting IT, OT, wireless, and data center networks. NES oversees the reliability and performance of these networks while also handling communication security technologies, such as firewalls and VPNs.

This role requires a network professional with foundational knowledge of routing, switching, and cybersecurity. Primary responsibilities include reviewing, implementing, and troubleshooting network access and firewall policies, collaborating with customers to understand their needs, guiding them in identifying necessary information, and resolving access issues to ensure system functionality. Duties may also encompass configuring, installing, monitoring, and managing IT and OT access routers and switches, wireless controllers and access points, and network security devices across the organization.

What will you be doing?

• Implement and enforce network access and firewall policies that control how users and systems connect to the network, helping maintain security and compliance
• Guide users through network access and firewall policy procedures and requirements, as well as assist them in locating necessary information to ensure they are submitting requests correctly
• Monitor and respond to customer support requests efficiently, ensuring that issues and tasks are addressed promptly and effectively
• Develop and update documentation detailing network configurations, topology maps, and service histories for equipment
• Diagnose and resolve issues that affect the reliability or overall functionality of the network to minimize downtime and service interruptions as needed
• Handle the configuration, ongoing monitoring, administration, support, and performance improvements for all network hardware, software, and tools to ensure efficient and stable operations as needed
  

Please note that this position operates on a 24/7 on-call rotation schedule.

Who You Are:

• Relevant experience with the implementation and troubleshooting of firewall configurations and other network security measures
• You will most likely have 2 to 4 years of experience in IT, along with a foundational understanding of networking
• Knowledge of and experience with Cisco and Palo Alto Firewalls is valued
• Knowledge of and experience with Cisco ACI is valued
• Possess a valid and unrestricted Driver's License

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts 20-50 lbs. of force occasionally, and/or 10-25 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Physical Demand requirements exceed those for Light Work. Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.

Who We Are...
Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation. Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest while residing in the sixth most desirable place to live in the United States (according to U.S. News & World Report, 2021).

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness