Job Description

Job Summary

Global Layer 3 Activation Engineer is responsible for all activation activities including customer self-activation, attended activation, prebuilds, hot cuts and changes.

Key Responsibilities

Responsibilities:

1. Prep activities include coordination of Third-Party Access Providers, prepping the circuit for the activation, and coordinating with the client and Order Management
2. Prebuild
3. Customer self-scheduled activations
4. On demand & pre-Scheduled WAN/LAN activation
5. Scheduled migrations / hot cuts / changes
6. Automated Call Distributor (ACD) Support
7. Coordination of LEC / PTT / FOPs related to activations.
8. Escalation support
9. Dedicated Customer / Project support

This also includes support for calls from Customers and internal Verizon groups as well as escalation support

Skill Requirements

Skills and Qualifications

1. Very good knowledge of Telecommunications
2. Familiar with working with Telco Local Exchange/Central Office Access (Ethernet, DSL Local Loop (e.g., T1, E1, or fiber optic connections)
3. Experienced in Networking, OSI Model & Networking resources & topology like Hubs, Switches, Routers (mainly Layer 1 & 2 devices)
4. Hands-on knowledge of Networking Protocols & Ports (TCP/IP, PIP, OSPF, DNS, DHCP, Routing, Switching, Subnetting)
5. Good awareness of Security (Firewall)
6. Knowledge of Network Transportation such as VPN, VLAN, WLAN etc.
7. Good communication skills
8. International Telecoms and Networking experience of 3+ year
9. Hands-on using multiple applications
10. Telco Technical Support experience like resolving Connection/Wi-Fi/Speed Issues
11. Good observation skills and documentation skills for Problem management & Escalation
12. Relevant College Degree
13. Industry certifications such as CCNA/P, Network+, JNCIA/P/CIS

Other Requirements

1. Optional but valuable: Cisco Certified Network Professional (CCNP), Juniper Networks Certified Internet Specialist (JNCIS), or equivalent enterprise networking certifications.