Job Description

Qualifications

• Degree in Computer Science, Computer Engineering, Electronics and Communications Engineering and other related IT courses.
• Equivalent complete IT training certification.
• 1-2 years experience as PC Specialist, Desktop Specialist, Technical Support or Telecom.
• Analyst in an Enterprise setting preferred
• Must have an extensive knowledge of Windows 7 and latest desktop operating system.
• Must have a working knowledge of Windows Server 2007 and latest server operating system including Active Directory.
• Must have a working knowledge of AVAYA VOIP phone units.
• Must have strong knowledge of MS Office products.
• Must have understanding of basic LAN, telephony and desktop applications.
• Ability to respond to various inquiries.
• Ability to effectively present ideas and concepts to all levels of audiences.

Responsibilities

• Implement Teleperformance Global Essential Compliance and Security Policy.
• Perform user account management.
• Perform Windows Desktop administration (modifying login scripts, rolling out Desktop changes through Group Policy, applying desktop patches, etc).
• Perform VOIP phone unit administration, installation, deployment.
• Provide technical guidance to End Users after escalation from Service Desk.
• Assist the Site IT Manager in the day to day management of IT operations.