Job Description

ESSENTIAL FUNCTIONS

• Participates in development of enterprise-level direction and strategy applicable to the network (on-prem/cloud) infrastructure; researches and evaluates current and emerging technologies and methodologies and makes recommendations for technology initiatives to meet Hopper network needs.
• Analyzes capacity and forecasts growth requirements while monitoring technology and industry trends and works closely with technology stakeholders to evaluate the uses of emerging technology to meet long-term business and operating strategy.
• Participates and leads in the evaluation of new technologies to determine their functionality, consistent with: Hopper technology standards; interoperability, reliability, and availability; supportability and expected return on investment; recommends hardware, software and communication media upgrades and enhancements to meet long-term needs; participates in lifecycle replacement planning
• Serves as primary administrator for a large, complex, multi-segment, wired and wireless network infrastructure, including Firewall, Switches, and Access Points and internet connections; designs, develops, installs, integrates and maintains the infrastructure incorporating multiple technologies, components, protocols and vendor products and systems; establishes network standards, including naming conventions and address protocols; utilizing a variety of software and tools, monitors and analyzes network traffic and capacity utilization to achieve optimal performance and availability; analyzes data to identify and resolve reasons for communications bottlenecks.
• Provides advanced engineer direction and guidance and manages network upgrades and conversions; develops and recommends network contingency and disaster recovery plans; develops specifications for network hardware, software and cabling upgrades and enhancements; participates with the IT Leadership to evaluate and recommend network and systems hardware and software; develops and recommends cabling and connectivity standards, uses and levels.
• Evaluates and recommends software, tools, and utilities to aid in monitoring and managing network performance and security; develops and maintains network documentation and reference tools.
• Performs advanced troubleshooting on network hardware, software, and connectivity problems; performs second/third-tier problem resolution.
• Troubleshoot second/third level technical support and systems administration tasks as escalated by Help Desk and partner teams.
• Configures, implements, maintains, and supports network hardware and software, and network management tools
• Involved in strategic planning, disaster recovery, and redundancy
• Provides detailed project management documentation for all major projects and strategic plans.

EDUCATION

• College degree with focus on network management
• Industry Standard Technical Certifications (FortiGate, Cisco, HPE, Azure, Meraki)
• 5-7 years of experience in network engineering, IT, or a related field.
• Strong knowledge of systems and network engineering principles, methodologies, and tools.
• Experience with Networking Protocols, Hardware, and Infrastructure, such as Fortinet, Cisco/Meraki, Juniper, or

Aruba.

• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills, with the ability to work effectively in a team environment.
• Detail-oriented and highly organized, with the ability to manage multiple projects simultaneously.
• Familiarity with industry standards, regulations, and best practices.
• Willingness to learn and adapt to new technologies and methodologies.

KNOWLEDGE

• Proficient with Network Fundamentals & Infrastructure
• Proficient in IT Security Fundamentals and Technologies
• Proficient in WAN and Telcom Technologies
• Healthcare IT Experience is a Plus

WORK LOCATION

• Must reside in the HOPCo organization or clinical market

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment
• Regional/National travel required, but limited

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• Hopper Mission, Vision and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.