Job Description

The Network Engineer I – DOCSIS team is responsible for helping create and operate our highly rated and

award-winning service provider network. This role is important to design and enhance our network to meet the

evolving needs of our clients. The Network Engineer I – DOCSIS is a critical team member to design, build, maintain and support Midco’s DOCSIS access network.

Responsibilities:

• Provide high level support of Midco’s Access Networks by engaging working knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks.
• Provide support for multiple projects or aspects of the Fiber and HFC access networks.
• Assist field with problem resolution on DOCSIS and PON networks.
• Deploy, configure, and maintain DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware.
• Perform network upgrades on all managed equipment including customer CPE.
• Create Visio drawings of network architecture and configurations.
• Ensure that access networks are in compliance with company, departmental and FCC regulations, policies, and procedures, and conduct technical audits as necessary to monitor compliance.
• Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks.
• Engineer and perform any testing and design processes required to expand and implement new spectrum into our access networks.
• Manage customer allocation and tracking of spectrum and service segmentation to ensure customers are receiving their subscribed service and performance expectations.
• Keep Management up to date of engineering activities, issues, and progress.
• Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships.
• Asist with resolving outages quickly and completely, while providing optimal internal customer service.
• Assist in developing specifications and parameters for the design of access networks.
• Coordinate effective testing programs with the Technology Group and Field Operations.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Compile timely, comprehensive, and accurate reports as requested.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• Associates’ degree in network engineering or equivalent experience.
• Minimum 7 years network engineering experience.

Preferred Qualifications:

• Bachelor’s degree in network engineering or equivalent experience.
• Experience in telecommunications industry.

Work Environment:

• The noise level in the work environment is moderate.
• Work occurs in a mix of office, community, and field environments, requiring flexibility to move between settings based on daily operational needs.
• Noise levels and environmental conditions vary by location, ranging from quiet office settings to busier operational or outdoor environments.
• Schedules may extend beyond standard business hours based on operational priorities, customer needs, or emergent situations. This may include occasional evenings, weekends, or holiday availability

Physical Demands:

• Movement through office, customer, and field environments may involve walking, standing, bending, reaching, and similar routine physical actions during site visits and team interactions.
• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• Requires frequent standing and walking to access network equipment and test locations.

Mental Demands:

• Ability to analyze and troubleshoot complex network issues in a fast-paced environment.
• Adaptability to manage changing priorities and multiple tasks simultaneously under tight deadlines.
• Effective problem-solving skills to diagnose and resolve DOCSIS network challenges with minimal supervision.