Job Description

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.

At the heart of JMARK’s philosophy are our core values:

• Honesty – honoring commitments and building trust
• Passion – loving what we do and where we do it
• Teamwork – working together to prevent problems and create solutions
• Excellence – exceeding expectations through initiative and follow-through
• Accountability – doing what we say we will do
• Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.

About the Role

As a Network Engineer I at JMARK, you’ll be on the front lines of keeping our clients’ businesses running smoothly. You’ll provide onsite and remote technical support for a wide variety of network and server environments while delivering an exceptional customer experience. This role is ideal for a technically curious problem-solver who enjoys working independently, collaborating with a team, and continually sharpening their skills in a fast-paced managed services environment.

You’ll support critical client systems, help maintain a healthy service queue, and contribute to proactive improvements that reduce future issues. Just as important, you’ll represent JMARK’s commitment to honesty, excellence, and service in every client interaction.

What You’ll Do

• Provide onsite and remote support for client networks, servers, and end-user environments
• Troubleshoot and resolve escalated technical issues efficiently while maintaining high customer satisfaction
• Manage, maintain, and optimize client network infrastructure and systems
• Accurately document work performed using professional services and documentation tools
• Support and mentor Level 1 team members, including communication and technical skill development
• Perform routine health assessments, preventative maintenance, and assist with installations and migrations
• Collaborate with Service and Project Managers on team initiatives and client solutions
• Identify recurring or systemic issues and help drive proactive resolutions
• Continually learn new technologies and work toward additional certifications

Qualifications

• 18–36 months of experience in a similar technical support or network engineering role, or equivalent demonstrated technical competence
• Experience working in a managed services and/or Microsoft Partner environment
• Strong knowledge of Microsoft Windows desktop and server operating systems (2012–2019)
• Experience supporting Active Directory, virtualization platforms (VMware, Hyper-V), and remote desktop services
• Understanding of basic network concepts, IPv4/IPv6, VPN technologies, and security tools
• Ability to work independently while contributing effectively within a team
• Excellent written and verbal communication skills with a customer-focused mindset
• Willingness to travel locally or regionally as required
• Valid driver’s license, reliable transportation, and proof of insurance

At JMARK, we believe great technology starts with great people. If you’re passionate about learning, helping others, and delivering WOW-level service, we’d love to hear from you.