Job Description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We are looking for a passionate Network Engineer to join our Edge Network team. As a Network Engineer, you will be responsible for reviewing and processing firewall change requests, routing changes, and assisting with troubleshooting client connectivity issues, supporting and maintaining VoIP and Wireless Networks for our customers, as well as Break/Fix replacement

Must-Have Skills:

Firewalling

• Building and configuration Cisco Firepower Threat Defence Security Appliances
• Understanding of Network Security Risks and Best Practices

Wireless Networks

• Installation and Configuration of Wireless Controllers for Multiple Access Points
• Troubleshooting Reports of Poor Signal or Performance

Switching

• Configuration of VLAN’s, Link Aggregation, Spanning Tree and interoperability between different Vendor systems
• Troubleshooting of ‘SmartPort’ issues, Broadcast Storms, Network Loops, and tracing mac-addresses through a network
• Experience of using CDP/LLDP for Network Mapping or Troubleshooting.

VoIP

• Understanding of Call Routing, CLI Presentations, Hunt Groups, Auto Attendants and Voicemail on Cisco Call Manager and Cisco Unity Connections.
• Troubleshooting reports of poor quality calls, call drops or unexpected behaviour.

Problem-Solving and Troubleshooting Skills

Excellent Communication Skills

• Verbal and Written Communication and Process Documentation

Good-to-Have Skills:

Understanding of Static vs Dynamic Routing protocols, specifically on Cisco FTD Firewalls.

Experience with troubleshooting SNORT3 issues on Cisco FTD Firewalls

Cisco Call Manager Upgrades and Advanced Troubleshooting

Qualifications

CCNA or CCNP Qualification would be an advantage

CompTIA Security +

CompTIA Network +

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.