Job Description

Job Responsibilities

• Act as a change management representative to receive customer requests via phone calls, verbal communication, or Microsoft Teams meetings as required.
• Manage, control, prepare, and execute change requests and work plans in line with established change management procedures.
• Coordinate with internal teams to ensure changes are implemented smoothly and with minimal impact.
• Clarify customer requirements, analyze needs, and propose suitable solutions based on existing systems, devices, and network infrastructure.
• Document change activities, approvals, and outcomes accurately for audit and tracking purposes.

Job Responsibilities

• Act as a change management representative to receive customer requests via phone calls, verbal communication, or Microsoft Teams meetings as required.
• Manage, control, prepare, and execute change requests and work plans in line with established change management procedures.
• Coordinate with internal teams to ensure changes are implemented smoothly and with minimal impact.
• Clarify customer requirements, analyze needs, and propose suitable solutions based on existing systems, devices, and network infrastructure.
• Document change activities, approvals, and outcomes accurately for audit and tracking purposes.
• Qualifications
• 1–3 years of relevant working experience in a network-related role.
• Experience in Network Operations and Network Administration environments.
• Hands-on experience with formal change management processes.
• Solid understanding of networking fundamentals, including firewalls, access lists, and Network Address Translation (NAT).
• Basic knowledge of DNS, DHCP, and load balancing concepts.
• Good communication and coordination skills, with the ability to work effectively with customers and cross-functional teams.