Our Client and partner are an established IT solutions company. With the expansion of their business, they are looking for Network Administrators The Network Administrator will be responsible for supporting Network Administration and Management Services for the Company and/or the In-Scope Institutions. This role includes managing network and security infrastructure, monitoring network performance and ensuring the stability and security of network systems.
Key Responsibilities:
1. Network and Security Equipment Management:
• Support and manage routers, switches, firewalls, Intrusion
Detection/Intrusion Prevention System, VPN gateways, proxies, Wire Lan Controllers, Network Access Control appliances, load balancers, Network Management System, and other network devices.
• Perform day-to-day network and security operations, including monitoring and managing network infrastructure.
2. Incident and Problem Management:
• Respond to network incidents according to severity levels and meet service level requirements.
• Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.
• Adhere to incident management workflows and procedures.
3. Documentation and Reporting:
• Maintain and update network diagrams, configuration records, inventory, RMA records, and incident reports.
• Provide timely and accurate reports on network performance, capacity planning, and incident analysis.
4. Collaboration and Coordination:
• Work closely with third-party vendors, telecommunication operators, ISPs and other service providers.
• Participate in transition planning and support the onboarding of network and security systems.
5. Compliance and Training:
• Ensure compliance with company policies, information security guidelines and health and safety regulations.
• Provide continuous training to enhance knowledge and skills in network administration and management.
Requirements
Qualifications:
• Education: Diploma in Information Technology or a related field.
Experience:
• Level 1: Minimum of 3 years of experience in managing network and security infrastructure.
• Level 2: Minimum of 5 years of experience in managing network and security infrastructure.
Certifications:
• Level 1: ITIL certified, CCNA or equivalent network certifications.
• Level 2: ITIL certified, CCNP or equivalent network certifications, CompTIA Security+ or equivalent security certifications.
Skills:
• Strong technical knowledge of network and security systems.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
Working Conditions:
• Ability to work on different shifts, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation.
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.
Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.
Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.
