Resideo

Network Engineer

Resideo  •  United States (Onsite)  •  2 hours ago
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Job Description

The Network Engineer will report to the Technical Services Manager and is responsible for assessing incoming support requests and addressing them with minimal oversight. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results.  The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and looking to actively add to their network knowledge. Our Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, FortiGate and Sophos Firewalls.

JOB DUTIES:

  • Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks
  • Program/provision AN Core solutions for deployment at remote sites
  • Provide and maintain thorough documentation of client systems
  • Perform firmware updates on remote client systems
  • Create and manage client contacts/accounts within AN systems
  • Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
  • Learn new technologies and products
  • Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
  • Write/publish articles to increase the team's institutional knowledge
  • Prepare tickets for RMA processing
  • Occasional after-hours emergency support for remote clients

YOU MUST HAVE:

  • 4+ years networking experience and current CCNA certification (or equivalent)
  • Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP
  • Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
  • Experience supporting customer environments in a helpdesk/support capacity
  • Able to solve complex technical problems while under pressure and interfacing with clients
  • Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
  • Availability nights/weekends as needed
  • Able to work in CST or EST hours

WE VALUE:

  • Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
  • RCWA, RCNA CWNA/CWNP, ICX/Brocade certifications or equivalent experience
  • Experience programming and troubleshooting Ruckus solutions
  • Experience with remote desktop support applications
  • Working knowledge of ConnectWise
  • Python, VBScript, JavaScript, or other scripting experience
  • Apple or Microsoft certifications

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.

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Resideo

About Resideo

At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life. Our house of brands includes First Alert®’s smoke detectors, Honeywell Home’s smart thermostats, our ADI Global Distribution Business, and more to connect your entire home.

We pride ourselves on our commitment to quality, innovation, and customer satisfaction, backed by a legacy of over 100 years in the industry.

Resideo was recognized by Forbes Magazine on two of its most prestigious corporate rankings: the 2026 Most Trusted Companies and Best Companies in America lists. Thank you to every member of our team for helping Resideo pioneer what’s possible.

#WeAreResideo

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Scottsdale, Arizona
Year Founded
Unknown
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