Job Description

Role Purpose

Operate and support the entity's network and connectivity services, including local and wide-area networks, routing, switching, wireless, firewalls and secure connectivity. The role provides onsite coordination for physical dependencies, service providers and critical network incidents.

Key Responsibilities

Administer LAN, WAN, routing, switching, wireless, VPN and network-security components within the approved scope.

Monitor network health, capacity and availability and respond to alerts, incidents and performance degradation.

Troubleshoot connectivity across offices, data centres, hosted environments and approved external services.

Coordinate approved changes with the entity, telecom providers, TDRA and other relevant parties.

Maintain network diagrams, IP plans, configuration baselines, inventories, backups and operational runbooks.

Support firewall-rule, segmentation and secure-connectivity activities in coordination with cybersecurity.

Contribute to resilience, capacity, failover and disaster-recovery testing.

Participate in agreed on-call coverage for critical network incidents.

Requirements

Minimum Experience and Qualifications

• Minimum 4 years of enterprise network engineering experience.
• Strong knowledge of routing, switching, TCP/IP, wireless, VPN, firewalls and network monitoring.
• CCNP or equivalent professional-level certification preferred; CCIE is an advantage.
• Relevant Fortinet, Palo Alto or equivalent security-platform experience preferred.
• Strong incident troubleshooting and technical documentation capability.

Preferred Profile

• Previous experience supporting UAE government or multi-site environments.
• Working knowledge of TDRA connectivity, hosting and approval processes.
• Experience coordinating with telecom providers and federal/shared infrastructure services.

Expected Contribution

• Connectivity incidents are restored and escalated within the confirmed service targets.
• Configurations, diagrams and network inventories remain current and recoverable.
• Changes are implemented with approved plans, validation and rollback controls.
• Capacity and resilience risks are identified before they affect service.