Job Description

What’s the role?

Join our Enterprise Network Operations team in a hands-on role supporting highly available network services across Westpac’s branch, corporate and international environments. You’ll work across business-as-usual operations, incident recovery, network change delivery and project implementation, with a focus on Cisco SD-WAN, SDA Campus, wireless, ISE, routing and switching. You’ll take ownership of network issues and changes, collaborate with internal technology teams, service providers and vendors, and contribute to the stability and continuous improvement of our network services. This is a hybrid role that includes participation in an on-call roster, planned after-hours changes and office attendance where required.

What do I need?

• Strong hands-on experience supporting enterprise network environments across operational support and project delivery.
• Experience supporting and troubleshooting Cisco SD-WAN (Viptela), including implementing network changes.
• Knowledge of Cisco SDA Campus environments and Cisco Catalyst Centre, formerly known as Cisco DNA Center or DNAC.
• Hands-on experience supporting Cisco wireless technologies and Cisco ISE, including connectivity, authentication and policy-related troubleshooting.
• Strong routing and switching knowledge, including BGP, OSPF, Layer 2 and Layer 3 concepts, network resiliency and design principles.
• Working knowledge of DNS, DHCP, VLANs, interfaces, redundancy and fundamental firewall concepts.
• Ability to troubleshoot complex network incidents, coordinate service restoration and engage effectively with carriers, vendors and service providers.
• Experience delivering controlled network changes, including technical planning, testing, implementation, validation, rollback planning and transition to operations.
• Understanding of ITIL-aligned incident, change and problem management processes, with a strong focus on operational risk and service stability.
• Strong communication, collaboration and documentation skills, with the ability to work independently, provide clear status updates and share knowledge across the team.
• Exposure to network automation using Python or Ansible and delivery tooling such as Jenkins or Bitbucket would be beneficial.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.