Panera Bread

Network Engineer

Panera Bread  •  $78k - $94k/yr  •  United States (Hybrid)  •  10 hours ago
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Job Description

Network Engineer

Position Summary:

The network junior engineer will be primarily responsible for providing 7x24x365 network operational support in 8-hour shifts for our Panera Bread cafes, support centers, and labs. The candidate for these positions will have a work schedule that surrounds our US Central Time hours, flexible to assist coverage with other shifts as needed to ensure project completion, andor assistance when necessary. Weekends are normally off, but there cancould be rotational support in place when required.

Location: St. Louis, MO (hybrid)

Accountability

  • Act as L2 escalation point for issues raised by L1 engineers
  • Perform advanced troubleshooting for LAN, WAN, Wi Fi, VPN, Meraki and SDWAN issues
  • Support and troubleshoot Cisco routers/switches, Meraki APs, switches, firewalls
  • Handle SD WAN and Cradle point router connectivity issues
  • Support ISP circuits, including Comcast retail / café / store environments
  • Coordinate with ISPs for outages, latency, packet loss, and circuit restoration
  • Perform root cause analysis for recurring or complex issues
  • Implement approved network changes and upgrades
  • Document incidents, resolutions, and procedures clearly in ticketing tools (ServiceNow)
  • Enhance and assist in upkeep of current knowledge (Knowledge Base) and standard operation procedures “SOP’s”
  • Communicate incident status effectively to stakeholders
  • Guide and mentor L1 engineers to troubleshoot and resolve issues independently
  • Review L1 escalations for quality, completeness, and SOP adherence
  • Collaborate with other teams surrounding projects and deployment activities.
  • Work on best practices, what is best for cafes and interactions.
  • Other as required

Qualifications & Experience Requested:

  • Minimum 2-4 years’ experience in a network position or technical support
  • Great verbal communication as they will be speaking with people for engagement, assistance to various endeavors.
  • Skillset and Hands‑on experience with Cisco and Meraki environments.
  • Strong skillset in documentation, as these steps may further lead to updating information, knowledge, etc. to our Tier 1 team.
  • Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs
  • Able to think outside the box & contribute innovative solutions to complex issues
  • Ability to work independently during both business and non-business hours while rapidly learning and adapting to new processes and policies.
  • Experience supporting SD WAN, Meraki and CradlepointLTE 5G4G devices
  • Involvement with concepts that deal with the complexity and urgency of a retailfood network architecture and connectivity.
  • Familiarity with network monitoring tools and dashboards, ie Solarwinds, etc.
  • Capabilities to assist with automation for increased efficiency, monitoring and triaging of activities.
  • Must be able to multitask effectively to complete checklist items along with monitoring, proactive checking for issues & troubleshooting production network problems.

Equal Opportunity Employer: Disabled/Veterans

Competitive Pay $78,211 - $93,853 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center

Panera Bread

About Panera Bread

Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes.

We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist.

We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need.

We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests.

Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada.

Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Fenton, Missouri
Year Founded
1987
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