Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This role is based in Queensland and will involve travel across exchanges, data centres, CEV, FAN, HUB, mobile and customer sites.

As our Network Engineer, you will help keep the infrastructure supporting Optus mobile and fixed services safe, available and performing at its best. You’ll provide hands-on technical support across network, power, HVAC and enhanced service platform elements, respond to critical incidents and help protect service continuity for our customers. This is a high-impact field role where strong technical judgement, safety awareness and a collaborative approach are essential.

The role will entail 24/7 shift work, on-call or recall arrangements, including out-of-hours response to critical incidents. A current driver licence and the ability to travel between infrastructure locations are required

What You’ll Do

• Perform routine, preventative, corrective and emergency maintenance across switching, transmission, HVAC, power and enhanced service platform infrastructure.
• Provide rapid onsite response to critical incidents and support the restoration of network services within required timeframes.
• Provide first-line technical support for activities that may affect network performance or availability.
• Act as a custodian of exchange sites and support the safe operation of critical network and facility infrastructure.
• Monitor and inspect DC power systems, rectifiers, batteries, PDUs, UPS systems, generators, HVAC, fire panels, building management systems and related facility equipment.
• Identify, document and escalate issues affecting network or facility performance, working with subject matter experts, facility managers, vendors and contractors.
• Conduct equipment commissioning, site acceptance and quality audits in line with approved designs, build standards and Methods of Procedure.
• Attend exchange sites to support works, accept equipment builds and installations, and coordinate equipment delivery and deployment activities.
• Supervise onsite contractors and ensure work is completed safely, to specification and in accordance with Optus standards.
• Follow operational manuals, work instructions and field playbooks, and contribute to improving procedures and ways of working.
• Work collaboratively with internal teams including Enterprise, IP Network Engineering, Digital Networks and Network Deployment, as well as external stakeholders.
• Keep current with relevant telecommunications technologies and standards, and provide coaching and on-the-job support to new field engineer cadets.

What makes you perfect for the role?

• A technical qualification such as Certificate III, Certificate IV or Diploma in Telecommunications Engineering, Electrical Engineering or a related engineering discipline, or equivalent experience.
• Around five years’ experience in fixed transmission networks, with strong knowledge of network design and technologies.
• Understanding of transmission and digital systems, switching, consumer products and mobile systems, including 5G and edge technology.
• Knowledge of critical infrastructure including DC systems, rectifiers, batteries, PDUs, UPS systems, fire alarms and fire panels, HVAC, air handlers, chillers, grounding and DC cabling.
• Experience with facility and environmental systems, ideally in an exchange, data centre or other critical infrastructure environment.
• Strong problem-solving skills and the ability to make sound decisions during incidents, competing priorities and uncertain conditions.
• Excellent verbal and written communication skills, with the ability to liaise effectively across technical teams, leaders, vendors, contractors and external partners.
• A strong commitment to work health and safety, site standards and responsible contractor management.
• A proactive approach to learning, continuous improvement and staying abreast of new technology.
• Experience with Office 365, Helix, SAP, NSM, Tableau, VMR or ServiceNow would be advantageous.
• An engineering degree in Telecommunications, IT, OSS or Media would be advantageous.

The good stuff…

💜 Competitive remuneration and employee discounts. Make life easier and more affordable with monthly credit, discounts on Optus products and unique shopping discounts with our retail partners.

🏠 Flexible working arrangements, depending on operational and site requirements.

📅 Competitive leave policies, including additional Connected days to focus on culture, family, health, community or whatever’s important to you.

👨‍👩‍👧 We support growing families with inclusive, carer-neutral paid Parental Leave.

🌱 Direct your own development and build future-ready skills with Optus U’s industry-focused learning and development opportunities.

🤝 Build meaningful connections through employee-led networks and diversity initiatives, including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

🧘 Put your wellbeing first with access to counselling and support services.

At Optus, we are strengthened by others, and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email accessiblerecruitment@optus.com.au or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit Optus Inclusion and Diversity