Job Description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Be part of a team that is responsible for coordinating the operations of, disaster recovery testing, maintaining, and supporting all data communications and networking hardware and software for all locations at Finastra to include: Primarily Microsoft Azure and some on-premises data center work as well as occasional corporate office networking. You will need to be well versed in Cisco gear, Fortinet firewalls, BigIP F5 load balancers, as well as the management tools for those products, and Cisco Viptela SDWAN management platform.

Key Responsibilities

• Understand the various concepts of Azure cloud environments like vNets, UDRs, NSG, ALBs, and be able to configure and trouble shoot all levels of the same using Microsoft provided tools and interfaces.

• Install, configure, monitor and manage all network and data communications equipment including all hubs, routers/switches, intrusion detection systems, VPN concentrators, load balancers, SDWAN connections, and firewalls

• Provide ongoing monitoring of all networks and data communications facilities using approved network management tools and including monitoring access to Telecommunication carriers and managing the connection equipment

• Perform regular capacity planning to ensure network performance will meet anticipated requirements, monitor capacity, and work with carriers to adjust capacity as needed

• Responsible for internet access including installing, configuring, maintaining routers and firewalls, configuring routing protocols, and monitoring performance of the same

• Troubleshoot all network problems; open issues in the Problem and Change Management databases, record resolution; provide tier 2 support; ensure all issues are resolved as per published service levels or escalate as necessary

• Provide maintenance to equipment as required

• Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation

• Provide weekly updates of work activity to the Manager, Network Operations and/or Director of Network Operations

• Participate on project teams working with all Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation

• Work with internal and external customers to convert requirements into actionable change requests for implementation

• On call 24 duties; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary

• Develop and keep current a personal professional education plan with the assistance of your supervisor/manager

Technical Skills : 3-5yrs

• Hands on experience of Cloud networking principals in Azure and AWS

• Functional knowledge of networking and data communication fundamentals including Ethernet and routing protocols (TCP/IP, Routing Protocols, etc)

• Functional knowledge of SDWan

• Functional knowledge of internetworking standards

• Functional knowledge of network management tools like Fortimanager, SolarWinds, etc.

• Knowledge of OSI protocol model

Competencies

• University degree or college diploma in computer studies or equivalent experience

• Cisco certification a bonus

• 3+ years hands on experience

• Functional planning ability

• Functional problem solving/troubleshooting abilities

• Technical oral and written communication skills

• Functional customer relations skills

• Functional organizational skills

• Functional interpersonal relations

• Ability to work well in a project team environment

• Python/Terraform/scripting skillsets a plus

• Adaptability / flexibility

• Knowledge of Microsoft Office products

• Results oriented

This role offers a dynamic opportunity to be part of a global team responsible for maintaining and enhancing Finastra’s critical network infrastructure across cloud and on-premises environments. The ideal candidate will bring strong technical expertise, a proactive mindset, and a commitment to operational excellence.

Given the nature of our global operations, the individual must be flexible and willing to work in U.S. business hours, including rotational shifts and on-call support as required by business needs. This flexibility is essential to ensure seamless 24/7 network availability and support across all Finastra locations.

If you are passionate about networking technologies, thrive in a collaborative environment, and are ready to take on the challenges of a fast-paced, enterprise-scale infrastructure, we encourage you to apply.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.