Job Description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

The Network Engineer India position will participate in driving the efforts in Global Network Operations. We are looking for motivated resources who are eager to build a career in networking or have a strong passion for network technologies. Candidates with foundational knowledge and a willingness to learn are encouraged to apply. Individual will collaborate with vendor/contractor partners to develop and implement the detailed design, configuration, and engineering strategies/solutions to deliver cloud engineering solutions while maintaining focus on security, uptime, and performance. Provide troubleshooting and resolution to complex problems/issues and manage day to day work intake and assignment processes. The candidate must have should have basic knowledge of Incident, Change, Problem and Knowledge Management and processes across network towers. Individual will play a key role as manager on-call joining and directing network activities on P1/P2 ATAC bridge when assigned coverage in duty roster, ensuring delivery of network services meet business defined SLA, industry and organizational best practices and defined standards.

Responsibilities:

Responsibilities include support of hardware/software/network technologies production environment by pro-actively monitoring and quickly responding to hardware/software/network incidents across multiple technologies within the technical area of expertise. Collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance. Provide troubleshooting and resolution to complex problems/issues.

Additional knowledge, skills, experience or training
Required additional knowledge, skills, experience or training to perform competently in the job and not captured above.

Key Responsibilities
Responsibilities:

Responsibilities include support of hardware/software/network technologies production environment by pro-actively monitoring and quickly responding to hardware/software/network incidents across multiple technologies within the technical area of expertise. Collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance. Provide troubleshooting and resolution to complex problems/issues.

Additional knowledge, skills, experience or training
Required additional knowledge, skills, experience or training to perform competently in the job and not captured above.

Required Qualifications

• At least 1-4 years of Network operations and delivery experience in I.T.
• Strong communication, basic multi-vendor network troubleshooting skills
• Candidate must have basic understanding of Cisco R/S, Cisco SD-WAN, Cisco Wireless and Palo-Alto Firewall knowledge.
• Organizational skills, with excellent verbal and written ability
• Proven ability to build relationship and collaborate with teams across organization
• Proven ability to lead/manage technology team members
• Bachelor's degree or equivalent

Preferred Qualifications

• Candidate with Cisco certifications like CCNA are highly preferred. ITIL or ITSM certifications also preferred.

This Role requires working in a 24x7 shift model, including rotational night shifts and weekend coverage based on business requirements.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.